Telecom Coordinator

Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 400 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually. 

Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. 

Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here.   

Schweiger Dermatology Group's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30  hours per week) are eligible for:
  • Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date 
  • 401K after 30 days of employment
  • Your birthday is an additional personal holiday   
  • Company Sponsored Short Term Disability
  • Pre-tax savings available for public transit commuters   
• Part-time employees (less than 30 hours) are eligible for:
  • Dental and Vision on 1st of the month after date of hire
  • 401K after 30 days of employment
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services 

Job Summary:  Full-Time Telecom Coordinator at our NYC Central Office. The Telecom Coordinator will support and maintain the telecommunications systems across our network of offices, ensuring efficient communication and high-quality service for patients and staff.

Schedule: Monday - Friday 9am - 5pm

Travel: While primarily a remote position, employee is required to attend monthly in office cadence. From time to time, additional in-person team meetings may be required as well.

Essential Functions:

• Manage daily operations of telecommunications systems, including phone setups, call routing configurations, and call recording settings.
  • Troubleshoot telecom issues, coordinating with vendors and IT to resolve system outages and errors efficiently.
  • Oversee telecom equipment distribution and setup, ensuring offices have functional devices and hotline support for urgent patient calls.
  • Provide user support and training materials for office staff on telecom systems, particularly during new office integrations.
  • Maintain documentation of telecom systems, configurations, and troubleshooting logs; generate reports on call volumes, performance, and service quality.
  • Collaborate on telecom projects, including system upgrades, office integrations, and call routing improvements.
• Other duties as assigned by supervisor on an as needed basis.

Qualifications:

Required Qualifications:

• Proficiency with telecom hardware, VoIP systems, and call center routing.
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Ability to take instruction and follow procedures accurately, with attention to detail
• Able to communicate effectively with individuals at all skill levels, explaining issues and solutions clearly without relying on technical jargon
• Relevant work experience
• College Degree
• Working knowledge of HIPAA & OSHA compliance

Preferred Qualifications:

• Relevant experience in telecom systems
• Experience in healthcare or a similar regulated environment
• Prior experience with telecom platforms such as BroadSoft and NICE inContact
• Familiarity with network troubleshooting and telecom provider coordination
• Adaptability and ability to thrive in a dynamic, fast-paced setting
• Skilled in accurately handling repetitive system inputs and updates, with an understanding of the underlying information to ensure data integrity and accuracy

Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.    

Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.