What are the responsibilities and job description for the Internal Medicine Coordinator position at Schwarzman Animal Medical Center?
The Care Coordinator (Front Desk Office Administrator) works directly with the Internal Medicine service, internal departments, clients, and referral rDVMs to ensure coordinated patient care and smooth communication before, during, and after all consultations, appointments, and procedures. The position is responsible for client and patient registration, intake, discharge, payment collection, and the efficient use of all programs and equipment necessary for seamless client experience. Care Coordinators will provide concierge services by greeting clients and assisting them in navigating the hospital environment. They will effectively triage external and internal phone calls and communications, using strong critical thinking skills to deliver the most efficient and effective response to clients, patients, and rDVMs. The Care Coordinator will also assist with referrals and maintain positive relationships with AMC's referring veterinary partners. Care Coordinators will significantly contribute to the ongoing goal of delivering the best customer service and patient care by supporting the philosophy, mission, and values of Schwarzman Animal Medical Center.
Skills Required:
- Minimum of 2 years of veterinary or human medical clerical experience
- Minimum of 2 years of customer service in a professional setting
- Excellent written and verbal communication skills
- Strong organizational abilities, with the capacity to multitask and resolve issues
- Ability to interact effectively with all levels of staff, clients, veterinary practices, and related partners
- Ability to work independently with minimal supervision
- Adherence to detailed protocols and documentation standards, including handling sensitive
- information while maintaining accuracy and confidentiality
- Commitment to ongoing learning and skill development.
Specific Duties and Responsibilities:
- Serve as primary liaison between Internal Medicine & Ophthalmology service, Referral Veterinarians (rDVMs), clients & other departments.
- Responsible for Client check in and check out (Patient registration and discharge).
- Triage phone calls from AMC staff, rDVMs and clients utilizing excellent decision making and problem-solving skills to determine the appropriate response to meet patient, client, & rDVM needs
- Efficient use of the electronic medical record (EMR) for scheduling, appointments reminders, manage no shows and cancellations
- Obtain all necessary referral documentation & complete any preregistration paperwork & communication with internal & external partners
- Assist with prescription and insurance requests
- Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
- Provide efficient cash collection/ payment plans while ensuring compliance with established guidelines and policies.
- Provide concierge service to clients and referrals by greeting clients, help them navigate the hospital landscape and direct them to the appropriate areas
- Update clients as requested by veterinary staff with daily status reports on inpatient pets.
- Convey patient status information and instructions to the client in a thorough, comprehensive and appropriate manner.
- Processing general information calls regarding routine pet care and information regarding other AMC services.
- Internal Medicine/Ophthalmology Care Coordinator(s) will be required to master skills in the electronic medical records (Instinct), email, fax, telephone, and all necessary systems to function at an ideal level within the department.
- Provide excellent care and ensure cleanliness and comfort of all AMC patients
- Other duties as deemed necessary
Education
- High School Diploma or equivalent
Our comprehensive benefits package includes:
- Competitive salary
- Generous Sign-on bonus
- Generous paid time off
- Tuition assistance
- 50% discount on veterinary care
- 403b matching
- Comprehensive medical, dental, and vision coverage
- You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer
Shifts:
- TBD
Role: Coordinator for The Internal Medicine Department at AMC
Department: Internal Medicine
Reports to: LVT Manager of Internal Medicine
Status: Full-Time
Excellence in veterinary medicine since 1910. AMC Offers:
A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital's entire 83,000-square-foot space into a state-of-the-art facility unlike any other.
Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT
A multidisciplinary team of 140 veterinarians across 20 specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.
A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.