What are the responsibilities and job description for the Road Supervisor position at Schuylkill County Trans Author?
Join STS a public transportation authority and be part of a team that keeps the community moving every day. We provide essential transportation services that connect people to work, college, healthcare, and other important destinations. Our employees take pride in serving the public, working as part of a strong team, and supporting safe, reliable transit for our region. We offer stable employment, meaningful work, and the opportunity to make a direct impact in the community we serve. We’re here to get you there!
Road Supervisor
Location: Schuylkill County Transportation Authority (STS)
Job Type: Full-Time
FLSA Status: Non-Exempt
Department: Operations
Safety Sensitive Position: Yes
Position Summary
Schuylkill County Transportation Authority (STS) is seeking a Road Supervisor to support daily fixed-route and shared-ride operations. This position serves as the Authority’s primary field representative, ensuring safe, reliable, efficient, and customer-focused transit service.
The Road Supervisor monitors service performance, supports operators in the field, responds to incidents and emergencies, investigates customer concerns, and works collaboratively with dispatch, maintenance, and operations staff to maintain service quality and compliance.
Essential Responsibilities
- Conduct field observations of operators to ensure compliance with policies, safety standards, and customer service expectations
- Monitor route performance, schedule adherence, and overall service quality
- Provide on-road operational support during service disruptions, vehicle breakdowns, weather events, and emergencies
- Respond to accidents and incidents, gather information, complete reports, and coordinate with emergency responders and management
- Investigate customer complaints, service concerns, operator conduct issues, and passenger incidents
- Assist operators with passenger-related issues and maintain a safe operating environment
- Conduct route checks, bus stop inspections, and identify operational or safety concerns
- Maintain communication with dispatch, maintenance, and operations staff regarding service conditions
- Prepare reports and documentation related to observations, incidents, and corrective actions
- Operate Authority vehicles and perform revenue service driving as needed
- Support special events and emergency operations as assigned
Qualifications
- High school diploma or equivalent required; additional education or training is a plus
- Minimum of two (2) years of experience in transportation operations, supervision, customer service, safety, emergency response, or related field preferred
- Experience investigating accidents, incidents, or customer complaints preferred
- Strong problem-solving, communication, and customer service skills
- Ability to work independently and exercise sound judgment under pressure
- Ability to learn and utilize transit software systems and operational technology
- Ability to work varying schedules based on operational needs
- Must possess or have the ability to obtain a CDL Class B license with Passenger and Air Brake endorsements
Physical & Special Requirements
- Ability to walk, stand, bend, climb vehicle steps, and work outdoors in varying weather conditions
- Ability to lift up to 50 pounds
- Valid driver’s license with acceptable driving record required
- Must obtain and maintain a DOT Medical Examiner’s Certificate
- Position is subject to DOT drug and alcohol testing requirements
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person