What are the responsibilities and job description for the Applications and Service Technician / Engineer position at SCHUNK USA?
Job Type
Full-time
Description
At SCHUNK we drive innovation in automation, clamping technology, and precision engineering worldwide. We have a burning passion for everything that has anything to do with technology! We are fascinated by the way it will change the world of tomorrow. Based on this understanding, we are developing the solutions for today and tomorrow. SCHUNK products stand for quality. Our products are built on all of the expertise and experience we have amassed for generations. Our goal is to get a little bit better every single day as a team.
Primary Purpose Of Applications And Service Technician / Engineer
This position requires specialized knowledge in servo and motion control systems and strong electrical and mechanical troubleshooting and repair skills—ideally supporting PCB depaneling equipment (inline depaneling, routing, laser/mechanical separation, conveyors, and vision/alignment as applicable). You will provide hands-on field service, applications support, and customer training, representing SCHUNK professionally on-site, over the phone, and through remote support. The role requires availability for up to 50% travel to support customers with installation, commissioning, training, preventive maintenance, and repairs, along with in-house service work and projects. Initial and ongoing training—including travel to Germany—will be provided as needed to support product knowledge and service capability.
What You Will Do
Full-time
Description
At SCHUNK we drive innovation in automation, clamping technology, and precision engineering worldwide. We have a burning passion for everything that has anything to do with technology! We are fascinated by the way it will change the world of tomorrow. Based on this understanding, we are developing the solutions for today and tomorrow. SCHUNK products stand for quality. Our products are built on all of the expertise and experience we have amassed for generations. Our goal is to get a little bit better every single day as a team.
Primary Purpose Of Applications And Service Technician / Engineer
This position requires specialized knowledge in servo and motion control systems and strong electrical and mechanical troubleshooting and repair skills—ideally supporting PCB depaneling equipment (inline depaneling, routing, laser/mechanical separation, conveyors, and vision/alignment as applicable). You will provide hands-on field service, applications support, and customer training, representing SCHUNK professionally on-site, over the phone, and through remote support. The role requires availability for up to 50% travel to support customers with installation, commissioning, training, preventive maintenance, and repairs, along with in-house service work and projects. Initial and ongoing training—including travel to Germany—will be provided as needed to support product knowledge and service capability.
What You Will Do
- Install, commission, and support depaneling machines and related automation at customer sites, including run-offs, start-up, and acceptance activities.
- Provide customer applications support both in-house and on-site, including setup, optimization, and process improvement for cut quality, accuracy, throughput, and uptime.
- Troubleshoot and repair electrical, mechanical, and motion/control issues (servo systems, drives, feedback devices, pneumatics/mechanics as applicable).
- Deliver responsive troubleshooting support over the phone, email, and remote support tools; guide customers through safe diagnostics and corrective actions.
- Perform on-site troubleshooting and repairs to restore production quickly and safely; coordinate follow-up actions and parts planning.
- Conduct preventive maintenance, inspections, alignments, and mechanical/electrical rebuilds as needed (dismantle, repair, reassemble, verify performance).
- Interpret and use electrical schematics, wiring diagrams, block diagrams, and mechanical drawings to diagnose system-level issues.
- Train customer operators, maintenance, and engineering teams on safe operation, best practices, and maintenance procedures.
- Typical travel approximately 25–50% depending on customer demand (North America and occasional international travel), depending on customer and business needs, including training in Germany.
- Document service activities thoroughly (service reports, corrective actions, root-cause notes, parts used, and preventive recommendations).
- 2- or 4-year degree in Electronics, Mechatronics, Electrical Engineering Technology, Industrial Systems Technology, or a related technical field (or equivalent experience).
- Strong PC skills, including Microsoft Office and email; comfortable creating clear service documentation.
- Demonstrated experience with servo and motion control systems.
- Experience with PLC operation and troubleshooting.
- Proven ability to troubleshoot and repair electrical and mechanical systems in an industrial equipment environment.
- Skilled in electrical measurement/inspection techniques; able to use a digital multimeter and oscilloscope.
- Confident, professional verbal communication skills; able to interface effectively with operators, maintenance, engineering, and management.
- Ability to read mechanical drawings and wiring diagrams.
- Valid driver’s license to support work-related travel
- Experience supporting PCB depaneling processes (routing, scoring/V-cut separation, laser depaneling, fixturing, dust extraction, ESD considerations, cut quality drivers).
- SMT process knowledge/experience (a plus)—understanding of upstream/downstream impacts (printer, pick-and-place, reflow, AOI) and how depaneling interfaces with SMT line flow.
- Experience with linear motor technology.
- Skilled in mechanical measurement/inspection techniques (indicators, micrometers, calipers).