What are the responsibilities and job description for the Hospitality Internship position at Schulte Companies?
Hilton Garden Inn Laramie who is managed by Schulte Hospitality Group is seeking an energetic, experienced, and hands on Intern to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!
Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Assist in daily hotel operations within assigned department(s) including guest service, administrative support, and back-of-house tasks.
- Observe and participate in the delivery of exceptional guest experiences.
- Complete assigned projects and tasks as directed by departmental leaders.
- Learn internal systems, standard operating procedures (SOPs), and brand service standards.
- Attend and participate in team meetings, training sessions, and cross-departmental shadowing opportunities.
- Provide support during peak service periods, special events, and other operational needs.
- Gather data and provide feedback on hotel performance and guest satisfaction where applicable.
- Uphold company values, professionalism, and hospitality service standards throughout the internship.
EDUCATION AND EXPERIENCE
- Currently enrolled in the University of Wyoming Hospitality Management & Outdoor Recreation and Tourism Management programs.
- Previous customer service or hospitality experience is a plus but not required.
- Must be eligible to receive academic credit if required by school (if internship is for credit).
KNOWLEDGE, SKILLS AND ABILITIES
- Interest in hotel operations and a passion for hospitality.
- Strong communication and interpersonal skills.
- Professional demeanor, positive attitude, and a willingness to learn.
- Ability to multitask and adapt in a fast-paced environment.
- Basic computer proficiency (Microsoft Office, email, etc.); experience with hotel management systems is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.