What are the responsibilities and job description for the Front Desk Agent position at Schulte Companies?
Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!
Our Company: Schulte Hospitality Groupis a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for taking reservations and accurately inputting into the computer system.
- Answer inquiries of room rates, outlets and room locations.
- Interact with Group Rooms Coordinator on bookings.
- Activate "manual system" in the event of system downtime.
- Keep up to date with knowledge of phone system.
- Handle all guests' special requests in a professional manner.
- Post advance deposits and keep accurate records of deposits.
- Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
- Perform various other duties as assigned
EDUCATION AND EXPERIENCE
- Minimum of High School education
- Six (6) months prior reservations or front office experience required in a full-service hotel or related
- Prior experience with Opera PMS is desired.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong knowledge and ability to use the Microsoft Office
- Strong working knowledge of Opera PMS
- Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
- Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail
- Ability to make independent decisions
- Ability to make quick and efficient decisions to benefit the team and guest
- Ability to use a moderately complex computer system and troubleshoot software problems
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.This position is tipped eligible.Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.