Director of Front Office | HGI/ Canopy Chicago

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Front Office to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES  

• Managing rooms budget and financial plan  

• Accurately forecasting room's revenue and operating expenses  

• Maintaining statistical and financial records  

• Planning strategic Front Desk and Housekeeping operations  

• Setting and achieving rooms' goals and incentives  

• Recruiting, training, and mentoring staff  

• Planning work schedules for individuals and teams  

• Proactively engaging with guests  

• Successfully resolving customer complaints and comments  

• Ensuring events and conferences run professionally and to the expectation of the hotel’s clients  

• Partnering with maintenance for repairs  

• Maintaining professional relationships with contractors and suppliers  

• Carrying out inspections of rooms and services  

• Ensuring compliance with licensing laws, health and safety, and other statutory regulations  

• Work with colleagues to deliver inspirational service to guests and associates  

EDUCATION AND EXPERIENCE 

• Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel  

• Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required  

KNOWLEDGE, SKILLS AND ABILITIES 

• Ability to communicate effectively verbally and in writing  

• Demonstrated ability to lead a team  

• Excellent attention to detail  

• Financial savvy  

• Proficient in Microsoft Office products  
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*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.