Catering and Conference Services Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Conference Services Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards 
• Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel 
• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space 
• Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event 
• Sign contractual agreements and keep records of all communications in writing 
• Meet with the heads of other departments in the hotel to coordinate any planned events 
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned 
• Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed 
• Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience 
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 
• Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence) 
• Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty 
• Perform any other job-related duties as assigned 

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred 
• Minimum of 3 years in progressive hotel sales with leadership responsibilities 

KNOWLEDGE, SKILLS AND ABILITIES

• Strong analytical skills relative to impact on hotel revenues 
• Ability to communicate effectively verbally and in writing 
• Strong understanding of revenue management principles 
• Ability to use reservation and revenue management systems to develop pricing and sales recommendations 
• Must have flexible work hours that may include evenings, weekends, and holidays 
• Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications. 
• Proven call quality scores 
• Must have the ability to provide constructive feedback and coach agents on proper selling techniques as required 
• Must have effective listening skills 
• Must be able to clearly communicate ideas and information using both verbal and written channels 
• Analytical approach to problem solving 
• Ability to manage time well and be flexible 
• Ability to work nights, overnights, and weekends 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.