Busser

Schulte Hospitality Group is seeking a dynamic, service-oriented Bus Person to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

PREFERRED EXPERIENCE:  Must have at least 1 year experience in a high-volume or fine dining restaurant.

EDUCATION:  High School diploma or equivalent.

SKILLS:  

• Excellent guest service skills.
• Excellent communication skills.
• Ability to present self in a professional, pleasant, confident, and well-groomed manner.
• Skill in establishing and maintaining effective working relationships.
• Ability to work effectively with coworkers, guests, management, and other departments.
• Full knowledge and understanding of company and departmental rules, policies and procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Comprehensive knowledge of pertinent Food and Beverage codes and regulations
• Ability to maintain confidentiality of sensitive information.
• Ability to read, write and communicate verbally in English.
• Ability to perform basic and intermediate math.
• Ability to work flexible hours.

CERTIFICATE/LICENSE:  Serve safe and any other training as required

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Set tables as per the set standard with clean linens, napkins, silverware, and glassware.
• Clear tables to standard after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
• Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.
• Remove used tableware between courses and provide tableware for next course.
• Respond appropriately to guest requests and communicate guest requests to server as needed.
• Carry dishes and other tableware to kitchens for cleaning. Scrape, stack dirty dishes in dish room as per standard procedures.
• Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
• Perform serving, cleaning, or stocking duties to facilitate customer service.
• Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
• Clean up spilled food or drink or broken dishes and remove trash.
• Serve food to guests when servers or management need assistance.
• Prepare and serve all non-alcoholic beverages including tea and coffee.
• Prepare all coffee and tea to standards in a timely manner.
• Promptly greet guests as they are seated and serve water, coffee, rolls, or butter to guests following standard given in steps of service.
• Thank guests as they leave.
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
• Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
• Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
• Inspect assigned restroom every 30 minutes, and clean as needed.
• Provides prompt, exceptional, courteous, friendly service to guests and coworkers, that differentiates us from the competition.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Promotes good guest relations and provides excellent guest response to complaints.
• Ensures complete and consistent communication with management, departmental coworkers, and lateral departments.
• Ensures overall cleanliness and organization of work areas.
• Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage.
• Remains up-to-date on Hotel current events and the details of all food and beverage outlets
• Maintains a safe and sanitary workplace.
• Maintains all health, safety and sanitation standards at all times.
• Ensures the maintenance and adequate inventory of supplies as necessary to effectively perform job responsibilities, informs supervisors when supplies are low, prepares and submits purchase request as needed
• Routinely inspects inventory, noting deficiencies and/or unusable materials and recommends dispensation to supervisor
• Maintains thorough menu and product knowledge
• Assists Servers by clearing used dishes, refilling beverages, and maintaining the overall cleanliness and organization of the area
• Communicates additional guest requests to the appropriate staff member
• Assists in producing a smoothly and efficiently run operation that meets the highest standards of guest service
• Clears tables and ensures the cleanliness and organization of all areas in a timely manner
• Completes side work, including stocking product, and cleaning and organizing service areas
• Assists other coworkers when needed
• Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards
• Maintains communication with management, including checking out at the end of shift
• Performs related work as requested including moving restaurant furniture up to 50lbs when required to do so.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constant contact with executives, department management applicants, staff, and public is necessary.  Requires prolonged standing and mobility.  Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.  Requires eye/hand coordination.  Requires use of standard office equipment. Requires basic math.  Ability to push and/or pull file cabinet drawers weighing up to 20 lbs.  Requires the ability to distinguish letters, numbers, and symbols.  Communicate directly and telephonically with public, management and staff and read and write in English.   Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.