IT SPECIALIST

Position Summary 

The IT Specialist is responsible for working with the company’s IT Managed Services Provider to support users and IT systems, improve and audit security posture, and participate in technical research, development, and implementation to support innovation within the organization. 

Essential Duties and Responsibilities

• Assists IT Managed Services Provider with employee and vendor IT support by fielding communications, traveling between markets for on-site support, resolving issues, providing feedback, and implementing continuous improvement
• Supports day-to-day Identity and Access Management (IAM) activities including user provisioning, deprovisioning, and access change requests across a portfolio of applications
• Assists IT Managed Service Provider with the purchase, configuration, installation, repair, or replacement of hardware, software, and peripherals
• Plans, implements, and maintains IAM and IT equipment lifecycle processes
• Works with IT Managed Service Provider and Director of IT to spearhead implementation and enhancements to cybersecurity policies, processes, tools, and user training
• Performs and supports the internal/external IT audits and manages response to observations 
• Participates in technical research and development to enable continuing innovation within the organization
• Provides IT project management services by coordinating, planning, and implementing technology-related projects and initiatives
• Maintains and upholds IT policies and procedures knowledge base
• Performs other related duties as assigned

Qualifications and Skills

• Associate degree or equivalent from two-year college or technical school or two years of position-related experience required 
• Moderate understanding of information systems, mobile devices, and other technical products is required 
• Must be at least 21 years of age to drive a company vehicle and have a valid driver’s license and clean driving record
• Must be curious, proactive, and have a high attention to detail with a relentless pursuit to surmount barriers and meet deadlines
• Ability to use logic and reasoning to compare alternative solutions, reach conclusions and solve problems
• Excellent interpersonal skills and ability to effectively communicate with teams across the entire organization 
• Strong organizational and time management skills required to be successful working in a cross-functional, fast-paced environment with frequently shifting priorities
• Proficient in the use of Windows operating systems, Microsoft Office Applications required; familiarity with Apple hardware and software technology preferred 
• Experience with Microsoft 365 administration including Azure AD, Teams, SharePoint, and OneDrive is a plus

Work Environment and Physical Requirements

• Works in a temperature-controlled environment, with low noise levels 
• Prolonged periods of sitting required 
• Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds