What are the responsibilities and job description for the Experience Specialist position at Schuber Mitchell Homes?
Position Summary
The Experience Specialist serves as the primary contact for communications between the home buyer and the company throughout the five-phase build process.
Essential Duties And Responsibilities
The Experience Specialist serves as the primary contact for communications between the home buyer and the company throughout the five-phase build process.
Essential Duties And Responsibilities
- Serves as a representative of the company and guarantees each interaction with a home buyer accurately reflects the company's mission, vision, and values
- Coordinates the pre-construction meetings, framing dedications, and the home buyer orientations
- Provides updates and establishes customer expectations through weekly video communications with each home buyer throughout the build process
- Understands the five-phase build process and utilizes the knowledge to anticipate customer questions
- Communicates with the construction and service managers to ensure home quality exceeds company standards
- Fosters open communication between the home buyer and the build team to address questions proactively
- Resolves customers' concerns quickly and notifies the sales manager of outstanding homebuyer concerns or needs
- Collaborates with the build and detail teams to ensure every home is prepared for each experience event
- Assures event calendars are accurate and communicates any adjustments accordingly to the home buyer and agent (if applicable)
- Completes a home walkthrough prior to every orientation and ensures all checklists and tasks are completed in a timely manner
- Creates and assigns action items reflecting tasks to be completed prior to the closing of a home
- Attends morning production meetings as a home buyer liaison
- In collaboration with the market coordinator, organizes home closings with home buyers, realtors, lenders, and title company
- Coordinates appraisals and third-party home inspections
- Schedules and submits payment for final cleanings and yard maintenance of each home
- Proficient in the use of Windows operating systems and Microsoft Office applications
- Ability to learn new software and utilize company HB1 system
- Excellent problem-solving and time management skills
- Strong interpersonal skills and ability to communicate effectively with multiple stakeholders
- Valid driver’s license and clean driving record
- Must be at least 21 years of age to drive a company vehicle
- Works in both temperature-controlled and non-temperature-controlled environments, with medium to high noise levels
- Frequently required to stand, walk, and sit in a vehicle
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