What are the responsibilities and job description for the Dispatcher with Tow experiecne Monday-Friday with some weekends position at Schroeder's Towing?
*ONLY THOSE WITH TOW COMPANY EXPERIENCE AND EXCELLENT CUSTOMER SERVICE SKILLS NEED APPLY*
Job Duties:
- Provide exceptional customer service to clients and customers.
- Handle incoming calls and inquiries from clients and customers regarding their towing needs, concerns, questions, and various other topics.
- Communicate effectively with customers, drivers, and other internal team members to ensure smooth operations.
- Resolve customer complaints or issues in a timely and professional manner, directing them to management as needed or if requested.
- Utilize Towbooks software for various tasks such as: input new tow requests, release vehicles from impound lot, and scan in police reports, IDs, and other documentation into the computer system.
- Maintain accurate records of customer, body shop, lien holder, and insurance representative interactions and/or transactions using Towbooks software.
- Maintain impound filing system.
- Process monetary transactions using cash, credit cards, debit cards, and checks.
- Dispatch drivers as needed when the Head Dispatcher is unavailable to do so.
Qualifications:
- Excellent communication skills, both verbal and written
- Strong organizational and time management skills
- Must be detail oriented and be able to multitask
- Geographical knowledge of the greater Columbia area is a plus
- Proficient in typing and have basic computer skills
- Knowledge of dispatching software such as Towbooks is a plus
- Familiarity with dispatching and tow company operations is a plus
- Experience with multiple line phone systems
Note: This job description is not intended to be all-inclusive. An Employee may need to perform other related duties to meet the ongoing needs of the organization. Please note that only shortlisted candidates will be contacted. Thank you for your understanding.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
People with a criminal record are encouraged to apply
Experience:
- Towing Dispatch: 1 year (Required)
Ability to Commute:
- Columbia, SC 29210 (Required)
Work Location: In person
Salary : $14 - $15