CLIENT AND CUSTOMER SUPPORT ANALYST

Schraad Sales & Marketing Food Brokerage is seeking a full time administrative Client and Customer Support Analyst in our Oklahoma City, OK office.

At Schraad Sales & Marketing we value people as our most strategic and competitive asset. We are committed to the development of a performance driven culture that values our employees’ contributions, opinions, passions and creativity. Schraad Sales & Marketing is dedicated to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We strive to attract the most talented candidates and brightest minds to join our team, and we are proud of our excellent benefit packages.

Summary

The Client and Customer Support Analyst is the main point of contact for the GenWeb database. The primary duty is to ensure all clients are set up timely and accurately.  

Role and Responsibilities

• Set up new clients and items immediately upon notice of authorization. 
• Maintain and update order management system data for all authorized items with correct pricing and product specifications for all clients immediately upon receipt of new information.  
• Maintain and create hierarchy for each client and customer based upon company entity and business manager responsible for sale.
• Maintain and create hierarchy for each Branch that includes correct customers and corresponds with company entity structure.
• Maintain and update order management system data for commission rates for all clients based upon executed contract.
• Maintain and update order management system data for commission rates for all clients based upon executed contract.
• Ensure ALL manufacturer’s price sheets are scanned and maintained on shared “O” Drive in folders sorted by customer and manufacturer. 
• Ensure system is set up to receive orders and invoices electronically.
• Ensure orders and invoices are received at the appropriate company email address if a manufacturer order is not available to be processed electronically. 
• Cross train on Customer Service/Order functions.
• Perform special assignments for the company as needed.
• Maintain excellent working relationships with customers, clients and co-workers

Education and Other Qualifications

• High School Diploma or GED required.
• Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
• Specialized Knowledge - PC Proficiency and strong skills in Word, Excel and Outlook required. 
• Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
• Language Skills - fluent English is required
• Some travel may be required

Preferred Skills

• Experience using GenWeb system

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.

While performing the responsibilities of this job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required for this job include close vision.