Order Processing, Customer service, Data entry

Company Description

At School Photo Marketing, we are dedicated to helping volume school and sports photographers and schools thrive with our high-quality custom printed flyers and portrait package envelopes, school forms, yearbook publishing, and impactful marketing solutions. We proudly support over 1,400 volume photographers across the nation, and over 4,000 schools leveraging decades of experience and innovation to elevate every phase of your photography journey. Our mission is to amplify our customers' reach and enhance their brands by managing the production process so photographers can concentrate on capturing life’s unforgettable moments.

Role Description

Order Processing, Customer Service, Data Entry

Full time, 40 hours per week

In office, weekdays, Morganville, NJ

Competitive salary ($22 to $26 per hour based on experience), full benefits and 2 week PTO available.

We are searching for a customer service representative who is comfortable corresponding over the phone and email to process purchase orders and troubleshoot issues with previous orders. Candidates must be able to quickly learn complex ordering systems paying close attention to detail regarding item numbers with variations, shipping addresses, customer ID numbers and purchase order numbers. This position will have seasonal changes to product lines it will service including: custom printed flyers, portrait package envelopes, yearbooks and school forms such as tardy slips, bus passes, nurse visit reports, etc.

Qualifications

• Basic understanding of processing orders for custom printed materials
• Experience with print production is a plus
• Strong Customer Service skills and client-management experience
• Proficient in Data Entry and maintaining accurate records
• Excellent written and verbal communication skills
• Ability to work effectively on-site in Morganville, NJ
• Experience working with school staff is preferred