Director of Patient Services

Shift: Full time Days

Employees are an important part of life at Schofield Care! Not only do they help our residents to achieve their goals, but they also help them to maintain an optimal quality of life. We're looking for caring, compassionate employees to join our team and to help us fulfill our mission to deliver the area's BEST senior care! 

Position Summary:

The Director of Patient Services is responsible for clinical direction and supervision of patient care services in the certified and licensed agency.  The Director of Patient Care Services assumes the responsibilities and obligations of the VP of Home Care, when the VP of Home Care is not available during all operating hours.

We strive to be an employer of choice:

• Competitive Wages
• Paid Time Off
• Sick Days
• Medical, Dental, Life Insurance
• 401(k) (eligibility based on full-time/part-time status)
• Tuition Reimbursement
• Uniform Allowance
• Other Perks

Key Responsibilities:

The Director of Patient Services is supervised by the VP of Home Care.  The job duties and responsibilities are to be performed while observing the following standards: job standard (knowledge, ability, skills), technical skill, quality, quantity, judgment/problem solving, decision making, and initiative.  The responsibilities include, but are not limited to the following:

1. Patient Services:

• Oversee the delivery of patient/participant services provided by Clinical Manager maintenance of professional standards of practice.
• Evaluate case management of patient/participant plan of care/service plan and integration with appropriate resources.
• Oversee investigation, resolution and documentation of patient and/or contract agency complaints.
• Ensure compliance with requirements of federal, state, and county required documentation for the provision of home health care including, OASIS, PRI, 485, UAS and other related assessment tools, as appropriate.
• Coordinate Liaison R.N. assignments with discharge planners and referral agencies to ensure timely, complete and comprehensive assessment of patient/participant needs for successful transition to the community.
• Participate in the development of the agencies objectives, professional standards of care and policies and procedures affecting clinical services.
• Assist with the administrative supervision of contract agencies and the services they provide by contractual agreement.
• Ensure that staff documentation meets professional standards, supports the need for service, and reflects care provided.
• Share on-call responsibilities with other management staff, as required.
• Must be available for consultation after hours, as required.
• Oversee Medicare requirements, including issuing timely ABNs (Advance Beneficiary Notice), NOMNCs, and face to face documentation.

1. Personnel Management:

• Coordinate the introduction period and orientation of all new staff.
• Provide oversight and direction regarding the assignment of employees and contract staff, based on patient/participant needs and in accordance with licensure, training, and demonstrated skills.
• Coordinate and/or evaluate employees through the use of Performance Review Evaluations.  Coordinate and/or conduct in-home visits with staff at least annually.
• Implement progressive discipline, as necessary, under the organization’ personnel policies and procedures.
• Investigate and resolve employee grievances.
• Participate directly in all personnel issues including implementation of personnel policies and procedures.
• Ensure that appropriate and quality clinical services are provided by employees and contract staff, through education, quality review and clinical oversight using regulatory, quality, and home health care professional standards.
• Supervise and monitor the performance and skills of direct and contract staff to evaluate clinical competence through:

•         regular record review

•         regular case conferences with supervisory personnel

•         regularly scheduled, as well as discretionary, on-site evaluation of employee services in the patient’s/participant’s home

• Maintain open communications with all personnel by conducting and/or participating in routine staff meetings.
• Assist with providing for, and maintenance of, employee health requirements. 

1. Program Operations/Management:

• Actively participate in the program’s quality/performance improvement activities and projects utilizing the following:

•         Identification of problems

•         Development of Action Plans

•         Implementation of Change Plans

•         Auditing

•         Tracking and Trending Data

•         Ongoing Evaluations

• Assist the QA RN in coordinating the activities of the Professional Advisory Committee.
• Assist in development and implementation of procedures for systematic evaluation of the programs.
• Assure effective coordination and utilization of contract services.
• Assure effective communication exchange with referral sources, community agencies and physicians.
• Collect and analyze incident/accident data.
• Assure program compliance with federal conditions of participation, and state and county regulations governing program operations.
• Arrange for appropriate staff development and training regarding operational procedures, equipment, disease management or any other topics related to home health care services.

1. Financial:

• Assist the VP of Home Care in assessing and achieving operational efficiencies of the agency, including but not limited to:

•         Staffing and scheduling patterns

•         Supervising all overtime usage

•         Caseload distribution

•         Non-billable staff visits

• Assist the VP of Home Care with any monthly budget related issues for the home care agency
• Assist the VP of Home Care in the development of an annual budget for the home care agency.

1. Community Relations:

• Maintain positive and cooperative relationships with other programs available through the organization
• Develop and maintain liaison with other agencies/organizations to increase awareness of the agency’s available services to the community.
• Facilitate education experiences for students enrolled in internships/clinical rotations at the agency
• Participate in local, state, and national organizations and workshops related to health care.
• Maintain a professional working relationship with federal, state and county representatives and oversight agency staff.
• Assist with providing community education regarding agency in conjunction with the Director of Community Relations and Volunteer Services.
• Publicly support the organization programs and services.

Working Environment:

The Director of Patient Services is subject to inside and outside environmental conditions as well as conditions found in patient home and in the field, in which worker may be exposed to pets, odors, fumes and mist from medication.  Work is performed in the Agency offices.  Hours of work may vary due to the complexity and extra time demands placed upon the Director of Patient Services by the position requirements.  Flexibility in availability is required.  It is expected that the Director of Patient Services will work at least 37.5 hours per week. Additional hours may be required, as well as on-call duty. 

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Qualifications:

1. Licensure

• Licensed and currently Registered Professional Nurse in New York State.
• A current NYS driver’s license or a driver’s license for the state or Canadian province of their legal residence.

1. Education

• Two years as a qualified supervising Community Health Nurse/Clinical Manager or
• Two years of home care nursing experience, plus a Master’s degree in nursing, public health, business administration, or another health related field.

1. Character

• The individual must possess good moral character, patience and compassion for the elderly, chronically ill and disabled.
• Must possess professional business ability, sound judgment, dependability, pleasant personality, professionally neat appearance and communication skills.
• Must have the ability to retain appropriate information in the strictest confidence.

EEO Statement
We are an equal opportunity employer.  Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Salary : $90,000 - $120,000