What are the responsibilities and job description for the Senior Account Representative position at Schneider?
Work Model: On-Site
Location: Green Bay, WI, USA
Shift: First shift
Job Level
Individual Contributor
Schedule: Full time; Monday-Friday, 8:00 a.m.-5:00 p.m
Job Overview
Schneider is seeking a Senior Account Representative in Green Bay to assist the Account Specialist Team within Schneider’s Transportation Management (STM) division. The Senior Account Representative will resolve issues, manage customer challenges and develop strong internal and external relationships.
Responsibilities
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
Location: Green Bay, WI, USA
Shift: First shift
Job Level
Individual Contributor
Schedule: Full time; Monday-Friday, 8:00 a.m.-5:00 p.m
Job Overview
Schneider is seeking a Senior Account Representative in Green Bay to assist the Account Specialist Team within Schneider’s Transportation Management (STM) division. The Senior Account Representative will resolve issues, manage customer challenges and develop strong internal and external relationships.
Responsibilities
- Identify, address and solve problems for managed accounts.
- Coordinate and schedule appointments for assigned shipments.
- Manage high-volume email communications.
- Help customers classify freight.
- Participate in regular business reviews with key accounts.
- Utilize a variety of reports, dashboards, tools and technology.
- High school diploma or GED.
- At least two years of relevant work experience.
- Able to work on-site at a Schneider facility.
- Strong problem-solving skills.
- Exceptional customer service skills.
- Effective verbal and written communication skills.
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of STM benefits .
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.