Customer Service Team Leader

Work Model: On-Site

Location: Green Bay, WI, USA

Shift: Second shift

Job Level

Manager with Direct Reports

Schedule: Full time; Tuesday-Saturday, 3 p.m.-11 p.m.

Job Overview

Schneider is seeking a Customer Service Team Leader in Green Bay WI to lead and develop a team of associates. The Operations Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.

Responsibilities

• Coach and mentor a team of associates.
• Participate in business meetings.
• Optimize resource utilization to achieve business objectives.
• Make employment-related decisions.
• Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
• Work closely with other teams to identify and address problem areas and streamline processes.
• Escalate issues as needed and propose new processes based on findings.
  
  

Skills And Qualifications

• Bachelor's degree in transportation, logistics or a related field.
• Two plus years of related work experience.
• Have strong written and oral communication skills.
• Is goal-driven and motivated to reach desired outcomes.
• Able to positively coach, lead and influence a team.
  
  

Pay And Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.
  
  

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.