What are the responsibilities and job description for the Customer Service Coordinator position at Schneider?
Work Model: On-Site
Location: Carlsbad, NM, USA
Shift: First shift
Job Level
Individual Contributor
Schedule: Full time; Monday-Friday, 8 a.m.-5 p.m.
Job Overview
Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.
Responsibilities
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
Location: Carlsbad, NM, USA
Shift: First shift
Job Level
Individual Contributor
Schedule: Full time; Monday-Friday, 8 a.m.-5 p.m.
Job Overview
Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.
Responsibilities
- Develop a deep knowledge of the customer’s supply chain.
- Provide process and technology training to enable the needed support and coverage.
- Establish and communicate the daily distribution of work to the team.
- Attend weekly business reviews to discuss new offerings for the account.
- Act as the team lead for problem resolution.
- Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
- Identify opportunities that would lead to improved performance for the account.
- Work through any border crossing issues that arise.
- Associate degree in business or related field.
- 2-4 years of relevant work experience preferred.
- Valid driver's license and meet Schneider's DMV record standards.
- Excellent customer service skills.
- Outstanding written and verbal communication skills.
- Strong problem-solving skills.
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of operations benefits .
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.