Customer Success Manager

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000  employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.  

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company. 

The Customer Success Leader is responsible for continuing to evolve and innovate our Global Customer Success organization to drive productivity and scalable execution and measurable outcomes.   Responsible for supporting the broader field operations team by making our customers successful and to maximize the alignment, impact and performance of the CS organization

What do you get to do in this position? 

• Partner with Global Customer Success field leadership to influence the execution of Customer Success strategy, program approach, and execution
• Oversee the development and execution of core Customer Success and cross functional programs across: strategic customer deliverables, adoption programs, and many outreach
• Lead, mentor, coach, and develop a global team with a diverse set of backgrounds, experience levels, and skills       
• Heavy cross-functional coordination to align on initiatives, communication and enablement programs to drive efficiency and strategies working with Services Leadership, Product Management and other critical stakeholders
• Create and deployment Customer Success Frameworks to drive key outcomes related to churn mitigation, increased pull through, renewal management and visibility into at-risk accounts.
• Manage internal training, playbooks, repositories of information, and other resources – keeping our field teams as productive as possible with current, updated, available information at their fingertips.
• Lead data integration initiatives across global tools to provide portfolio visibility across all customers.
• Lead with influence and a hands-on approach to drive customer success best practices for a performance driven culture. 
• Manage and enhance our customer success system and tools, including ownership for administration of Totango    
• Create and maintain training on processes and customer success software system configurations.
• Provide training to new hires on customer success software tools and process.
• Develop a deep understanding of the supported business segments, regions, and teams.
• Build and manage customer success data and analytics across

Desired skills include:

• Experience developing or working with mobile solutions, i.e. native iOS and/or Android applications and web-based experiences for end-users.
• Knowledge of the Building industry, Building Automation and Smart Building technology (IoT) and Smart Workplace applications a plus.

• Strong business and technical orientation a plus; ability to learn new software solutions quickly, capture and communicate customer feedback, and collaborate with product management and engineering teams on requirements from customers.

• Good writing and user research skills a plus, with emphasis on the customer experience and journey.
• Effective teamwork, networking, and collaboration skills with ability to get things done in a complex, matrixed environment with distributed teams.

Qualifications - External

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.  

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers.  

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.   

https://youtu.be/C7sogZ_oQYg   

Let us learn about you! Apply today.  

You must submit an online application to be considered for any position with us. This position will be posted until filled.  

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.  

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.  

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000 employees in 100 countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.