Customer Project Manager

For this U.S. based position, the expected compensation range is $66,000 - $95,000 per year, which includes base pay and short-term incentive.  

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. 

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.  

Schneider Electric has a hybrid opportunity for Customer Project Manager. If you love innovation, problem solving and customer interactions, this job is for you!

Overview

The Customer Project Manager is the permanent and primary customer contact person for the duration of the project contract from the stage of project transfer from the Sales department (P0) through to the closure of the project (P3).

The Customer Project Manager manages from standard ETO up to large and complex ETO customer projects in line with the ETO CPP process and with the objective of executing the project to meet the required standard of quality, time, and cost.  He reaches a high level of customer satisfaction and maximizes the margin.

Essential Duties and Responsibilities

Customer Management:

• Point of contact for Project and Technical Communication (except Customer Technical Leader/Manager is part of the Project Team) with the customer.
• Involves the customer in decision-making processes and provides regular information on project progress (progress reports)
• Actively gathers information on the customer and the customer’s requirements / targets. 

Project Execution (Planning, Steering & Controlling):

• Ensures that Sales initiates the hand over to execution. Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.
• Handles the planning elements and milestones according Schneider Customer Project Process (ETO CPP) in coordination with the Project Planning, Operation, Engineering (Customer Service teams).
• Identifies and minimizes non-conformance costs.
• Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer.
• Monitors document submission status in cooperation with documentation teams.
• Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action
• Performs project close review (commercial, lessons learnt, best practice)
• Ensures a proper handover of the project to the Customer Service department.

Finance Management:

• Leads the project within the defined budget.
• Has cost and margin responsibility for the project as defined at project start.
• Initiates invoicing according to project progress and follows up payment status.
• Reviews initial project calculation, highlight and clarify discrepancies.
• Participate at monthly project control reviews.
• Optimizes project profitability.
• Review final project performance.

Risk, Opportunity and Claim Management:

• Throughout project life cycle, identifies, assesses, and monitor all risk factors and opportunities.
• Assesses the contract in terms of claim-relevant significance.
• Work closely with Legal department for legal advice.
• Devise suitable strategies for risk mitigation (elimination, reduction)
• Inform customer, management, and project team about scope deviations.
• Identifies and mitigates external claims (defines costs and argumentation, prepares claim, and negotiates change order) in close collaboration with purchasing and Sales/Tendering
• Identifies opportunities for additional business (defines costing, prepares offers and negotiates change order) in close collaboration with purchasing and Sales/Tendering)

3^rd party supplier (sub supplier) Management

• Involves qualified subcontractors/partners in a timely manner.
• Leads commercial clarifications with support of purchasing and procurement.
• Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies, initiates timely suitable action.
• Involves purchasing at an early stage of the project.

Leadership & Communication:

• Participates at internal project reviews and management information meetings concerning the project status.
• Ensures targeted and full communication within the project team and with stakeholders on an international basis.
• Establishes key relationships with all business relevant Stakeholders.
• Regularly listens to others and conveys messages in an accurate and effective manner. 

Secondary Duties

• Supports, trains and coaches new team members based on ETO CPP
• Travelling for maximum 20% (Depending on projects)

Who will you report to?

Project Execution Manager - Customer Projects & Services. This is a hybrid position. You are required to work at the Schneider Electric hub local to you 2 days a week in addition to up to 25% travel a year.

Job Requirements

• Technical Engineering Degree or Equivalent work experience
• 3 years in the Electrical, Oil & Gas or Modular Data Center Industry
• 3 years of project management experience, in systems / equipment business
• UPS knowledge
• Experience in execution of large and complex projects.
• Strong communication skills (situational adapted, sensitivity, politeness)
• Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business)
• Fluent in English (written and oral)
• Ability to handle several projects in parallel.

Desired Skills

• Education in Business Administration
• Leadership Capabilities, e.g. team development, team motivation, coaching, mentoring
  - Results/Solution Orientation
  - Motivation and Inspiration
  - Customer Focus
  - Decision Making
  - Organizational and Quality orientation.
• Initiative to acquire knowledge and skill to continuously improve job performance.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.