What are the responsibilities and job description for the Customer Claims Advocate position at Schneider Electric?
Are you passionate about providing exceptional customer support and driving product evolution? We are seeking a dedicated Customer Claims Advocate to join our team in Mt. Juliet, TN. In this role, you will:
What will you do?
- Provide customer resolution for complex installations.
- Transfer field experience to training or advice to manufacturing sites, Research & Development, and other members of the Customer Satisfaction & Quality community to enhance product evolution and customer experience.
- Offer professional advice to manufacturing sites, Marketing, and Research & Development to improve process and design robustness.
- Deliver training on product application and issue resolution to customers, manufacturing sites, Sales, Services, and/or Marketing to elevate customer experience.
What skills and capabilities will make you successful?
- Knowledge of manufacturing processes and standards.
- Customer-centric mindset.
- Abiltiy to read wiring schematics, Blueprints, and Build of Materials (BOMs).
What's in it for you?
- Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more.
Who will you report to?
- Manufacturing Quality Manager
What qualifications will make you successful for this role?
- Bachelor’s degree in Engineering or equivalent required. Postgraduate work is a plus.
- Minimum of 1-3 years of product/project engineering experience with proven success in customer interaction.
- Working knowledge of manufacturing processes, standards, and their application.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
