What are the responsibilities and job description for the Automotive Service Writer position at Schmit Bros Dodge, Inc.?
Schmit Bros. Ford has been a trusted name in automotive sales and service for over a century. Our success is driven by our dedicated employees who come to work every day with a passion for excellence and a commitment to making everyone feel appreciated. We foster a positive, team-oriented environment where your skills and dedication can truly shine.
We are seeking a detail-oriented Automotive Service Writer to join our team. In this role, you will serve as the vital link between customers and our service technicians, ensuring smooth communication, accurate documentation, and exceptional customer service.
- Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs.
- Write detailed service estimates and repair orders using auto estimating tools, ensuring clarity and transparency.
- Communicate effectively with technicians about vehicle issues such as transmissions, oil changes, brake repairs, suspension, tire services, diesel engine repairs, shocks & struts, air brake systems, alignments, and other repairs.
- Upsell additional services or maintenance based on customer needs while maintaining integrity and trust.
- Manage cash handling responsibilities accurately and process payments efficiently.
- Coordinate with parts departments to ensure timely availability of necessary components for repairs.
- Maintain thorough records of all service transactions, customer interactions, and vehicle histories to support ongoing customer satisfaction.
- Proven dealership experience or auto service management background is highly preferred.
- Strong mechanical knowledge with hands-on experience in automotive diagnostics and repairs such as transmissions, brake systems, suspensions, or diesel engines.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Ability to handle cash transactions accurately while providing professional service at all times.
- Knowledge of automotive systems like air brakes or diesel engines is a plus. Join us at Schmit Bros. Ford where your expertise fuels our success! We’re committed to creating a vibrant workplace that values your skills in automotive service writing and customer care—helping us deliver outstanding experiences every day!
Pay: $45,760.00 - $68,220.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Work Location: In person
Salary : $45,760 - $68,220