Position Overview

As an Existing Installation (EI) Sales Account Manager at Schindler, you will drive sales and effectively manage customer relationships for elevator and escalator services, including maintenance, repairs, and upgrades. You will identify and pursue sales opportunities, manage existing and new customer accounts and ensure high levels of customer satisfaction and retention. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leverage industry knowledge to achieve sales targets. 

ESSENTIAL FUNCTIONS

1. Customer Account Management - Build and manage favorable client 
relationships with building owners and property managers to secure and 
renew maintenance/service agreements. Handle customer inquiries and 
ensure satisfactory resolution with a focus on revenue generation by 
retaining and growing the customer base. Meet regularly with assigned 
client accounts, by phone or in person to understand business requirements 
which can be leveraged into expanded business opportunities. Manage and 
oversee the accounts receivable for client portfolios, ensuring timely and 
accurate payments. 
2. Sales & Opportunity Identification - Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer 
needs to secure profitable solutions leveraging company products and services. 
3. Documentation & Compliance - Prepare and communicate estimates for 
prospective customers. Maintain accurate customer records and files in 
accordance with company procedures. Ensure compliance with established 
policies and procedures. 
4. Collaboration & Communication - Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery. Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achieve sales objectives. 
5. Negotiation & Strategy - Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.

EDUCATION

Bachelor’s degree preferred or a minimum of 2 years of experience in the elevator industry 

Knowledge, Skills and Abilities
• Effective presentation skills and proficiency in Microsoft Office applications 
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record 
• Excellent time management, organizational skills and problem-solving abilities 
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values 
• Ability to empathize, listen and connect with people to form outstanding customer relationships 
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for local travel and managing customer interactions 

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives. Salary range may differ based on the final geographic location of the position.