Account Management - Build and manage favorable client relationships
with building owners and property managers to secure and renew
maintenance/service agreements. Respond to customer inquiries and
prepare estimates to ensure satisfactory resolution. Negotiate contract
terms favorable to the company while also delivering on customer
requirements. Drive sales KPIs including Time and Material processing,
repair bookings and capital planning. Partner with Business Services Center
to validate accounts receivable information, ensuring timely and accurate
payments.

Operations & Field Management - Build a safe and effective team
environment by leading field technicians to ensure maintenance meets
quality standards as well as contract requirements. Responsible for
coordinating routes, scheduling, ordering parts and verifying payroll
accuracy while assuring fulfillment standards. Educate technicians on
processes, tools and standards through training and performance programs
thereby continuously improving service delivery. Manage logistics and
implement preventive maintenance strategies.

Communication, Collaboration & Problem Solving - Act as a liaison
between internal stakeholders and customer to investigate, resolve and
address any operational challenges that may arise. Maintain relationships
with local IUEC business agents and communicate effectively to resolve
disputes. Partner with New Installation and Modernization Project Managers
during contract conversions to ensure customer satisfaction. Collaborate
with engineers, technical service staff, and contractors to optimize project
workflows and identify potential efficiencies or improvements. Quality and
Safety - Perform regular site inspections to deliver exceptional service,
maintenance, warranty and repair offerings. Conduct Field Safety Audits at
required intervals to ensure technicians understand and follow safe work
practices. Ensure compliance with established policies and procedures.

• Bachelors degree or an equivalent 5 years of experience, preferably in a similar function such as Project Management, Account Management or Service/Maintenance management
• Strong problem-solving, time management, communication and interpersonal skills; ability to manage sensitive employee relations with proven leadership skills
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Proficiency in MS Office suite
• Flexibility to be on-call as needed and balance a mix of office and fieldwork
• Working knowledge of SAP and elevators/escalators
• Adaptability to work in a fast-paced environment
• HVAC, building automation, facilities maintenance, electrical or plumbing experience
• Ability to empathize, listen and connect with people to form outstanding customer relationships

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.