What are the responsibilities and job description for the GEDU - Customer Relations Officer position at Schiller International University?
Your mission
The Customer Relationship Officer is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.
Tasks And Responsabilities
For over 60 years, we have strongly believed in experiential learning—an educational model that combines the acquisition of knowledge and skills with solid humanistic values. This integrated learning process ensures that all our students develop not only strong professional competencies but also an international mindset to build inclusive and realistic scenarios that unite people, nations, and cultures.
At SIU, we understand that our students will be part of a global, borderless, and hyper-connected world. That’s why our four international campuses offer undergraduate and graduate students a wide range of high-quality degree programs recognized in both the USA and Europe. All programs are taught in English and designed to be personalized to each student's individual journey. In addition, all our students are encouraged to study abroad at any point during their education, enriching their academic path with transformative life experiences that help shape truly holistic professional profiles.
At Schiller International University (SIU), part of GEDU Global Education, we are committed to changing lives, creating opportunities, and transforming communities through education. As a dynamic and innovative global education group, we offer programs that equip students, apprentices, and trainees with the skills, knowledge, and experience needed to succeed in their chosen fields.
We Connect
https://schiller-international-university.jobs.personio.com
The Customer Relationship Officer is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.
Tasks And Responsabilities
- Developing and sustaining solid relationships with prospective students and company stakeholders.
- End to end process flow management and process flow covering (Calling, Chats, Emails & Data management).
- Handling inbound queries from multiple channels, including telephone, email, and web chat.
- Understanding of documentation and VISA process and more
- Making outbound calls to convert prospective student leads into applications for study.
- Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
- Support the development of the student journey by identifying and reporting back on issues and trends.
- Cross selling our products.
- Inbound outbound sales.
- Fluency in written and spoken English is essential, and proficiency in other languages is a plus.
- Proven self-starter and problem solver.
- Must be deadline driven and goal oriented.
- A positive attitude and customer focused approach.
- Ability to act with tact, good judgment, and discretion.
- Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
- Ability to work as part of a team and to work well under pressure with minimum supervision.
- Good Communication skills
- Professional email writing Skills
For over 60 years, we have strongly believed in experiential learning—an educational model that combines the acquisition of knowledge and skills with solid humanistic values. This integrated learning process ensures that all our students develop not only strong professional competencies but also an international mindset to build inclusive and realistic scenarios that unite people, nations, and cultures.
At SIU, we understand that our students will be part of a global, borderless, and hyper-connected world. That’s why our four international campuses offer undergraduate and graduate students a wide range of high-quality degree programs recognized in both the USA and Europe. All programs are taught in English and designed to be personalized to each student's individual journey. In addition, all our students are encouraged to study abroad at any point during their education, enriching their academic path with transformative life experiences that help shape truly holistic professional profiles.
At Schiller International University (SIU), part of GEDU Global Education, we are committed to changing lives, creating opportunities, and transforming communities through education. As a dynamic and innovative global education group, we offer programs that equip students, apprentices, and trainees with the skills, knowledge, and experience needed to succeed in their chosen fields.
We Connect
https://schiller-international-university.jobs.personio.com