What are the responsibilities and job description for the Account Manager position at Schill Grounds Management?
Job Summary
An Account Manager/Client Care Specialist is responsible for client account management, including client retention, enhancement sales, new contract sales, business development, production layout and overview. This position will also ensure total client satisfaction while assisting the production department to produce the jobs using horticulturally correct and time-productive methods. This position will have winter responsibilities with our snow operations team. All employees are expected to carry out the company’s purpose and demonstrate our core values.
As an Account Manager/Client Care Specialist at Schill Grounds Management, you must be able to perform the following essential functions of the job:
JOB SKILLS AND PERSONAL CHARACTERISTICS
- Expert knowledge of landscape maintenance standards, knowledge of plant material and installation standards
- Exceptional communication skills, written and verbal with co-workers and clients
- Project management and organizational skills
- Positive attitude and prepared to work in a cooperative team environment
- Self-motivated, highly organized style
- Excellent interpersonal skills, outgoing personality
POSITION REQUIREMENTS
Valid driver’s license with record acceptable to meet fleet insurance requirements
Must be able to pass a drug and alcohol test
Degree in landscape management, horticulture, or equivalent experience
5 years of experience with landscape maintenance
Certified Landscape Professional or Certified Landscape Technician, preferred
Strong computer skills in Microsoft and other CRM systems
WORK CONDITIONS
Employees in this position should be able and willing to drive or travel locally as needed. Schedules for this position may vary and may require flexibility to work extended hours and/or weekends. Potential work hours during the snow season include nighttime, weekends, and holidays to participate in snow removal activities. This position will require working outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.
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