Dispatcher

SUMMARY:  Perform Dispatch duties at Brooklyn Park Manufacturing including serving as primary contact with salespeople and customers for purpose of prioritizing and scheduling deliveries, transfers and returns. Oversee routes, deliveries, laborer and processes required to ensure successful on-time deliveries to customers

ESSENTIAL FUNCTIONS:

Operations / Customer Service:

·       Respond to customer inquiries, questions, and resolve logistic concerns

·       Organize the flow of paperwork to ensure customer deliveries and returns are safely completed as promised to the customer

·       Coordinate deliveries to maximize use of fleet, minimize waste and meet commitments to customers

·       Communicate routinely with salespeople, operations personnel and customers

·       Monitor and respond to inquiries using phone, e-mail, text message, etc.

·       Direct and document the transfer of inventory between sites

·       Maintain accurate and timely information in DDMS program

·       Utilize and understand BisTrack program

o   Input orders

o   Access inventory information

o   Track customer history

Safety:

·       Provide for a safe work environment

·       Support wellness and safety programs

·       Documents and assist Operations Manager with investigating all safety incidents and injuries

·       Ensuring that drivers do not exceed limits established by Federal regulation and DOT (e.g., 60 hour rule)

·       Ensure required vehicle inspections are thoughtfully completed by Drivers; ensure timely and accurate reporting of any and all maintenance issues.

·       Ensures that drivers comply with physicals, drug or alcohol tests, and training required by DOT and Federal regulations

Leadership/Administration:

·       Communicate effectively with direct reports including expectations, directions, work assignments, performance feedback, scheduling time off, behavior, complaints, pay changes and job responsibilities.

·       Communicate regularly with your Operations Manager to address concerns or updates regarding personnel, equipment, inventory and other needs.    

·       Advocate and respond proactively to employee needs and concerns

·       Work with standards that are aligned with company goals

KNOWLEDGE, SKILLS, & ABILITIES:

·       Working knowledge of DOT rules and regulations

·       Strong focus on safety

·       General knowledge of building materials and related products

·       General understanding of the construction process and sequence of deliveries

·       Ability to obtain information and prioritize the response

·       Ability to work under pressure, exercise good judgment and make sound decisions

·       Excellent organization, planning and time management skills with the ability to multi-task

·       Ability to accurately recall, identify, and categorize information

·       Knowledge in: Microsoft Office, Outlook, DDS, BisTrack

·       Excellent written and verbal communication skills

·       Ability to maintain excellent performance and attendance record

·       Willing to work extended hours when needed

PHYSICAL ABILITIES:

·       Capability of handling high levels of pressure and stress

·       Stand / Sit for extended periods of time

·       Occasional lifting 50-100 lbs

ENVIRONMENTAL & PHYSICAL WORKING CONDITIONS:

·       Majority of work occurs in an office environment

·       Occasional exposure to outside temperatures

LICENSE/CERTIFICATION:

·       Valid Driver’s License with acceptable driving record