What are the responsibilities and job description for the Sr Dir Enterprise Account Management position at Schenker & Co AG?
The Senior Director of Enterprise Account Management is responsible for providing strategic leadership and oversight of our customer accounts. This position will manage and develop the Enterprise Accounts, further growing customer relationships into long-term partnerships with an emphasis on cross-selling and integrated solutions. This position focuses on the customer side of both our Logistics and Truckload business to execute on profit margins, revenue growth, and commitments while providing our customers with best-in-class solutions. The Senior Director will ensure all enterprise account management strategies align with the company's goals and objectives, delivering exceptional service levels while maximizing profitability. Tasks & Responsibilities :
- Lead the execution of enterprise account management strategies across Logistics and Truckload to meet service levels and financial goals.
- Ensure profitable business growth as well as business retention in alignment with company's strategies.
- Develop and oversee customer scorecards to make data-driven decisions and provide customer feedback to guide strategic decisions and adapt new strategies for changing market conditions.
- Oversee our interactions and relationships with our customers, providing one point of contact.
- Build, develop and lead our account management teams and supporting roles, encouraging a commitment to high standards and ownership.
- Manage key relationships with internal and external partners, ensuring collaboration and alignment to achieve operational goals.
