What are the responsibilities and job description for the Business Internship position at Schellman?
Schellman is a Top 50 CPA firm and a leading provider of attestation and compliance services. Our professional services focus on security and privacy audits, assessments, and certifications. Schellman has become one of the largest cybersecurity assessment firms in the United States without providing any traditional accounting services. We are an accredited multi-framework ISO Certification Body for security, privacy, business continuity, and quality; a globally licensed PCI Qualified Security Assessor and a top provider to clients serving the federal DoD space as a leading FedRAMP 3PAO and the first assessment firm authorized as a CMMC C3PAO. Our specialty and expertise remain in providing best in class Cybersecurity and IT Audits and Attestations. Our culture, approach with clients, and dedication to our values has led us to consistently be a Great Places to Work certified company and rated as a Best Firms to Work For by Accounting Today and a Glassdoor Best Places to Work. We deeply appreciate our employees, as shown by our first core value – People Come First. This is demonstrated in our culture, benefits, and how we handle business. Come see what makes Schellman special!
Job Summary
Process & Systems Documentation
At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements.
Schellman is an equal opportunity employer (EOE) and strongly supports diversity in the workplace; therefore, providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Schellman uses E-Verify in our hiring process.
At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements. Connecting, collaborating and continuous education are also highly valued and therefore we require some travel annually for our Internal Service Delivery roles, which can include in-person training, team meet-ups, and strategy meetings. Service Delivery team members will also be required to travel based on business and client needs.
Job Summary
- As a Business Intern with Schellman, you'll support the CSO, Client Services, and Project Management teams on initiatives focused on process improvement, systems documentation, and operational efficiency. With two new platforms recently implemented — Kantata and Ironclad — you'll help create the workflows, templates, SOPs, and FAQs that enable teams to use these tools effectively. This role is a great fit for someone who is process-minded, tech-curious, and excited about building scalable systems.
Process & Systems Documentation
- Develop SOPs, FAQs, and supporting documentation for newly implemented systems (Kantata and Ironclad)
- Build and maintain workflow diagrams and process maps using Miro or Visio
- Create and standardize templates to support resource management and contract management processes
- Explore and apply AI tools, including Claude, to improve documentation and operational efficiency
- Consolidate and organize metrics reporting across client services and project management functions
- Support updates to intake processes, identifying gaps and recommending improvements
- Maintain and update internal knowledge bases in Confluence and project records in OneTrust
- Collaborate with cross-functional stakeholders to gather input and validate processes
- Adhere to project timelines and escalate issues in a timely manner
- Prepare and deliver an end-of-term project summarizing findings and recommendations
- Attend team meetings and contribute ideas for process improvement
- Strong process-oriented thinking and interest in operations and systems
- Familiarity with AI platforms and enthusiasm for applying them to real workflows
- Experience with or ability to quickly learn Miro, Visio, Kantata, Ironclad, Wrike, Jira, and Confluence
- Proficiency in Microsoft PowerPoint and Excel
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a remote environment
- Actively pursuing a Bachelor's degree in Business Administration, Economics, Computer Information Systems (CIS), Management Information Systems (MIS), or a related field
- Completed 2 years of education, achieving Junior level status
- Experience through coursework, internships, or projects involving operations, project coordination, or process documentation
At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements.
Schellman is an equal opportunity employer (EOE) and strongly supports diversity in the workplace; therefore, providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Schellman uses E-Verify in our hiring process.
At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements. Connecting, collaborating and continuous education are also highly valued and therefore we require some travel annually for our Internal Service Delivery roles, which can include in-person training, team meet-ups, and strategy meetings. Service Delivery team members will also be required to travel based on business and client needs.