What are the responsibilities and job description for the Customer Service Representative, CEUSA position at Schell Brothers?
Clean Energy USA is looking for a Customer Service Representative to join our growing team. This is a full-time position for someone who genuinely enjoys helping people, solving problems, and making sure customers feel taken care of.
Our Customer Service Representatives work primarily with existing Clean Energy USA customers who have questions, concerns, or issues with their solar systems. You will communicate with customers by phone and email, understand what they need, help identify the appropriate solution, coordinate with our internal teams, and follow through until the issue is resolved.
This is a fast-paced position that requires someone who can stay organized, manage multiple customer needs at once, and remain calm and professional when a customer is frustrated.
What You'll Do:
- Answer incoming customer calls and emails with a friendly, professional, and customer-first attitude
- Listen carefully to understand customer questions, concerns, and system issues
- Help customers understand what may be happening with their solar system and what to expect next
- Determine the appropriate next step and coordinate with the appropriate Clean Energy USA team when additional assistance is needed
- Follow up with customers and internal teams to make sure issues are not lost or forgotten
- Manage customer concerns and complaints with patience, professionalism, and empathy
- Document customer interactions, requests, and account information accurately
- Maintain organized customer records and keep information up to date
- Work closely with service, installation, operations, and other departments to resolve customer issues
- Provide coverage and support for other members of the customer service team when needed
- Become knowledgeable about our solar products, systems, services, and processes
- Look for ways to improve the customer experience and our internal processes
We are looking for someone who:
- Genuinely enjoys helping others
- Has excellent listening and communication skills
- Is patient, professional, and comfortable working with frustrated customers
- Is highly organized and extremely detail-oriented
- Can manage multiple customer requests and changing priorities
- Is a confident problem-solver who takes initiative and follows through
- Can work independently while also being a strong team player
- Is dependable, responsive, and willing to jump in and help wherever needed
- Is comfortable learning new technology, systems, and processes
- Is proficient with Microsoft Office and comfortable working with computer-based customer management systems
- Wants to build a long-term career with a growing company
Previous customer service or client service experience is preferred, but we are willing to train the right person who has the communication skills, attitude, and desire to succeed.
What Makes Someone Great at This Job?
Great customer service isn't just about answering a phone call. It's about listening to the customer, figuring out what they need, taking ownership of the problem, and following through.
Our customers have made a significant investment in their homes and their solar systems. When something isn't working the way they expect, they want to know that someone is listening and will help them get to the right answer.
We're looking for someone who can be that person.
You don't need to know everything about solar when you walk through the door. You do need to be curious, willing to learn, comfortable asking questions, and committed to helping the customer.
About Clean Energy USA
Clean Energy USA is Delaware's Premier Solar Installer and a member of the Schell Brothers family of companies.
We are a growing company in an exciting industry, and our culture matters to us. We believe in teamwork, accountability, quality, innovation, and—most importantly—taking care of our customers and each other.
Being part of the Schell Brothers family provides our employees with the resources and benefits of a larger organization while allowing us to maintain the close-knit, team-oriented environment that makes Clean Energy USA unique.
Why Join Clean Energy USA?
- Be part of a growing Delaware company and the renewable energy industry
- Work with a team that genuinely cares about its customers
- Opportunities to learn and grow within the company
- Access to the benefits and employee perks available through the Schell Brothers family of companies
- A fast-paced, collaborative work environment
- The opportunity to build a career—not simply fill a position
How to Apply
Please send your resume and application to:
Tabitha Golt
Director of Customer Service
Clean Energy USA
tabitha@ceusa.com
Director of Customer Service
Clean Energy USA
tabitha@ceusa.com
Benefits:
Maternity & Paternity LeaveSalary : $31,821 - $43,648