What are the responsibilities and job description for the Shoe Runner position at Scheels?
Job Details
Description
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.
SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Scheels Company Goals
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview
Scheels Shoe Runners are responsible for committing to a professional, team environment, providing assistance to fellow associates and customers in retrieving freight, putting merchandise on the floor, and providing world-class customer service.
Responsibilities
Customer Service
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Description
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.
SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Scheels Company Goals
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview
Scheels Shoe Runners are responsible for committing to a professional, team environment, providing assistance to fellow associates and customers in retrieving freight, putting merchandise on the floor, and providing world-class customer service.
Responsibilities
- Effectively retrieve shoes from backstocks and transport them to the staging area for sales associates
- Process unpurchased items and customer returns back to their correct locations while maintaining an organized work environment to ensure inventory accuracy
- Assist in Men’s, Women’s and Youth shoe departments as needed
- Proactively engage customers with a warm, welcoming demeanor and offer immediate assistance
- Ensure all necessary technology and devices are prepped and functional prior to the start of each shift
- Partner closely with Specialty Shop Managers to identify and address urgent department needs
- Strong interpersonal skills with the ability to present information clearly to customers and team members
- Proven ability to work both independently and collaboratively across all levers of the organization
- The ability to perform basic calculations
- Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays
- Perform all other duties as assigned by the leadership team
Customer Service
- Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine “Thank you”
- Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency
- Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
- Show respect and appreciation for others and Scheels
- Arrive to work and meetings 10 minutes early
- Genuine interest and action in helping others before yourself, regardless of recognition or reward
- Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
- Ability to adapt to a changing work environment
- Ability to apply concepts of basic math, grammar, punctuation, and spelling
- Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners
- Demonstrate pride and ownership of their work while meeting expected deadlines
- High school diploma, or general education degree (GED), preferred
- 1-3 months of related retail/sales experience, preferred
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.