What are the responsibilities and job description for the Retail Specialist position at Scheels?
Company Description Scheels is a people-focused retailer that believes its greatest resource is its team members, and is committed to being the best retailer in the United States in the eyes of customers, associates, and business partners. The company offers a wide range of opportunities, from part-time roles to long-term careers, with clear paths for growth and advancement. Team members are encouraged to explore their interests, develop new skills, and pursue their passions within the organization. Scheels promotes a collaborative, high-performance environment where individuals can contribute to something larger than themselves while delivering exceptional retail experiences.
Role Description The Retail Specialist is a full-time, on-site role based in Wauwatosa, WI. This position is responsible for assisting customers on the sales floor, recommending products based on needs and preferences, and providing knowledgeable guidance on merchandise and store services. Day-to-day tasks include maintaining product displays, restocking inventory, processing transactions at the register, and helping ensure the sales area remains clean, organized, and safe. The Retail Specialist supports store promotions, answers customer inquiries in person and by phone, and collaborates with teammates to meet sales and service goals. This role requires consistent professional conduct, reliable attendance, and a commitment to creating a welcoming, positive shopping experience for every customer.
Qualifications
- Demonstrated skills in Retail Sales and Customer Satisfaction, with the ability to meet sales goals while focusing on a positive customer experience.
- Strong Product Knowledge and Customer Service skills, including the ability to learn merchandise details and assist customers in making informed decisions.
- Effective Communication skills, both verbal and written, with the ability to engage customers and work collaboratively with team members.
- Ability to work in a fast-paced retail environment, including standing for extended periods and performing light to moderate physical tasks.
- Basic proficiency with point-of-sale systems and cash handling; attention to detail and accuracy in transactions.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Previous retail or customer-facing experience is preferred but not required; willingness to learn and adapt is essential.
- High school diploma or equivalent is beneficial; ongoing training and development opportunities are provided.