What are the responsibilities and job description for the Service Desk Specialist position at Scheck Hillel Community School?
Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Service Desk Specialist for the 2025-2026 school year.
Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.
The Service Desk Specialist supports students, faculty, and staff across a PK–12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and audio visual.
Key Responsibilities
Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.
The Service Desk Specialist supports students, faculty, and staff across a PK–12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and audio visual.
Key Responsibilities
- Provide technical support for Windows, macOS, ChromeOS, iOS, and Android devices.
- Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to:
- Google Workspace for Education and Microsoft O365.
- Network connectivity (wired and wireless)
- Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology.
- User accounts, permissions, and group policies administration.
- Server and virtualization environments (VMware, Hyper-V, WIN2019 – 2025 server)
- Audio, visual
- Install, configure, and maintain endpoint devices, applications, and system updates.
- Assist with administration of:
- Active Directory and identity management
- DNS, DHCP, VLANs
- Backup systems and disaster recovery operations
- Security tools such as RMM/EDR, MDM, and content filtering
- Support school technology initiatives, assessments, and classroom technology integrations.
- Maintain documentation for procedures, inventory, and configuration standards.
- Drive continuous systems and process improvement
- Proactively monitor systems to identify and resolve issues before impact
- Other duties may be assigned by supervisor or designee
- Two plus years of professional IT client service support.
- Strong knowledge of:
- Windows Server (2019/2022/2025)
- Active Directory, Group Policy, and authentication protocols
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
- Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra.
- Virtualization platforms (VMware / Hyper-V)
- Experience supporting mixed device environments (Windows, Mac, Chromebooks).
- Familiarity with RMM/MDM systems such as Datto, Mosyle, audio visual, or similar.
- Understanding of basic security frameworks, EDR, MDR.
- Ability to support classroom A/V systems and instructional technology.
- Experience with supporting / setting up meeting technology, video, Live streaming, audio.
- Excellent communication and customer service skills, especially in an educational setting.
- Ability to work independently and handle multiple priorities.
- Ability to support high visibility school social and academic events i.e., A/V, microphones, live streams, and presentations.
- Experience with asset lifecycle management
- Key Characteristics:
- Highly proactive and self-driven
- Solution-oriented with a focus on permanent fixes
- Operationally excellent and detail-oriented
- Strong communicator
- Calm, positive, and effective under pressure
- Skilled in working with students and teachers
- Ability to work occasionally after hours and weekends.
- Experience in a PK–12 school or higher education environment.
- Knowledge of Chrome Workspace, Microsoft and education-specific platforms.
- Experience with firewall platforms (Fortinet).
- Experience with RMM (Kaseya, Datto, etc.).
- Relevant certifications (ITIL4, CompTIA Network /Security , Google Workspace Administrator, Microsoft, VMware, etc.).
- In-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technology.
- Ability to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergencies.
- Ability to lift/move equipment (up to ~40 lbs).