What are the responsibilities and job description for the 👉 Service Manager, European Automotive, People-First Leadership Role position at Schearer's Sales & Service, Inc?
Automotive Service Manager
Schearer’s Sales & Service, Inc.
Allentown, PA | Full-Time | Leadership Role
This Is a Leadership Role, Not a Dispatch Position!
At Schearer’s Sales & Service, Inc., the Service Manager’s role is to create clarity, consistency, and accountability so our team can do their best work.
Your focus is not doing the work for others, but building the structure, rhythm, and standards that allow our Service Advisors, technicians, and support staff to succeed.
Everything we do is centered on:
- A win for our Clients
- A win for our Team
- A win for Schearer’s (in that order)
About Schearer’s Sales & Service, Inc.
Schearer’s has proudly served the Lehigh Valley for over 30 years, since July 6, 1995. We are a premier independent European automotive specialist built on three non-negotiable values:
Trust / Quality / Personal Touch.
We believe strong businesses are built by:
- Clear expectations
- Consistent follow-through
- Direct, respectful communication
- Accountability paired with support
We don’t chase growth at the expense of people, and we don’t tolerate chaos or ambiguity in our systems.
The Role: Service Manager
The Service Manager is responsible for outcomes, alignment, and leadership across the service operation.
Our Service Advisors handle scheduling, dispatching, and client communication. Your role is to ensure the system works, standards are upheld, and the team is supported and accountable.
Core Responsibilities:
- Establishing and maintaining a strong daily production rhythm
- Ensuring technicians have clear priorities and work readiness
- Leading through observation, coaching, and follow-up
- Supporting and developing our Service Experience Coordinator
- Reviewing RO documentation, workflows, and quality standards
- Addressing issues early with clear, calm, respectful communication
- Monitoring and improving KPIs including:
- Billed hours
- Hours per RO
- ELR
- Close rate
- Gross profit per hour
- Comebacks and documentation quality
- Working closely with ownership and our support staff trainer to continuously raise the bar
This role requires presence, consistency, and the ability to guide others without taking over their responsibilities.
Who This Role Is For
This role is a fit for someone who:
- Understands the difference between activity and results
- Is comfortable having honest conversations when needed
- Holds standards while treating people with respect
- Believes accountability is a form of care
- Thinks long-term and builds systems, not dependencies
- Leads with confidence and empathy
You may come from a Service Manager or operations leadership background.
Qualifications
- Automotive service leadership experience required
- Strong understanding of service workflows and performance metrics
- Clear, professional communicator
- High attention to detail and documentation standards
- Experience with shop management systems (Tekmetric experience a plus)
- Valid driver’s license
European vehicle experience is a plus, but leadership ability matters more.
What You Can Expect
- Competitive compensation with performance-based incentives
- Health insurance options
- Retirement planning with company match
- Paid time off
- Ongoing leadership development
- A Monday–Thursday work environment (yes, three day weekends)
- A professional, team-focused culture with clear expectations
Final Thought
This role exists because we believe great leadership creates great teams.
If you want to lead with integrity, build something meaningful, and be part of a shop that does things the right way, we’d love to talk.
đź“© Interested?
Send a message here on LinkedIn or email your resume and a short introduction explaining why this role speaks to you.