Client Manager

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900 team members across 25 studios and 20 countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

POSITION SUMMARY: 

The Client Manager builds effective relationships with entry- to mid-level client contacts. This role ensures the efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Client Manager utilizes an understanding of the Company's and the client's industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs. 

This is a hybrid role based out of Baltimore. 

JOB RESPONSIBILITIES:  

• Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities. 
• Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio. 
• Participates in the development of innovative proposals to capture both account growth and new business opportunities. 
• Ensures the meeting of volume and revenue targets for each account. 
• Builds new relationships and nurturing existing relationships with internal and external clients. 
• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries. 
• Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc. 
• Ensures high quality standards in all client deliverables. 
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice. 
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams. 
• Partners with the client, the Account Team, and project teams to resolve identified project issues. 
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. 
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. 
• Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. 
• Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. 
• Provides solutions for business-related issues and situations and generate specific plans that achieve objectives. 
• Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales. 
• Provides expertise on customer pricing and promotional planning. 
• Explore opportunities to grow the business with clients handled. 
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.  Mentors, coaches, trains and develops team. 
• Additional duties as assigned.  
• Occasional travel required (about 20%)

QUALIFICATIONS: 

• Bachelor’s Degree in Sales, Marketing or related field 
• Advanced degree (MBA, Master’s) preferred 
• 6 years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience 
• Prior managerial/supervisory experience preferred 
• Occasional travel either locally, nationally, and/or internationally may be required. 
• High degree of proficiency MS Office Suite, Outlook & Internet applications 
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills  
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning) 
• Solid understanding and application of mathematical concepts 
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients 
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. 
• Ability to work with and influence peers and senior management 
• Self-motivated with critical attention to detail, deadlines and reporting 

PHYSICAL ASPECTS/WORK ENVIRONMENT: 

• Regularly required to stand; walk; sit; and talk, hear and see.   
• Occasionally lift and/or move up to 10 pounds.  

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150 years, 2,000 clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.MakeMarks.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. 

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team 

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $59,000 USD - $69,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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