What are the responsibilities and job description for the Customer Service Assistant position at Schaumburg Golf Club?
We are seeking a friendly and customer-focused Customer Service Assistant to support customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work effectively in a remote environment.
Key Responsibilities- Respond to customer inquiries via phone, email, live chat, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve routine customer issues or escalate complex cases to the appropriate team.
- Process customer requests, account updates, orders, and service-related transactions.
- Maintain accurate customer records using CRM and support systems.
- Follow up with customers to ensure timely resolution and satisfaction.
- Meet customer service quality standards and productivity goals.
- Collaborate with internal teams to improve customer support processes.
- Maintain confidentiality and comply with company policies and data security requirements.
- Perform general administrative and customer support tasks as assigned.
- High school diploma or equivalent required.
- 0–2 years of experience in customer service, retail, hospitality, call center, or administrative support.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Experience using CRM or ticketing systems is a plus.
- Strong organizational skills and attention to detail.
- Reliable internet connection and the ability to work independently in a remote environment.