Quality Assurance Specialist

Requirements:
• Master's Degree (MSW/AMFT) required; license preferred
• Experience with documentation requirements for respective funding sources, specifically Medi-Cal, LAC DMH and SAMHSA preferred
• Knowledge of Los Angeles County Department of Mental Health's Rehab Option model of service provision and documentation requirements
• Knowledge of LACDMH Child and TAY services, standards; outcome measures and documentation requirements.
• Must be able to pass California State Department of Justice criminal background investigation, Live Scan and/or fingerprinting
• Experience with Electronic Health Record Systems. (i.e. Carelogic, Exym, Welligent) Possess attention to detail, ability to be thorough and accurate with excellent -data management skills.
• Demonstrate ability to handle multiple tasks simultaneously and work independently and creatively.
• Excellent communication, interpersonal and team building skills
• Must possess a valid California Driver's license and maintain an insurable driving record.
• Strong proficiency in Microsoft Office Suite, with advanced expertise in Excel.
• Adhere to department guidelines and supervisorial instructions,
• Maintain a safe work environment and confidentiality at all times
Essential Qualifications:
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Maintain a professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration Respond promptly in all aspects of communication
Essential Duties & Responsibilities
Reporting to the agency's Chief Quality Assurance Officer, Quality Assurance Specialist is responsible for the following:
• Complete all documentation audits and data reviews in accordance with SCHARP/BAFMA QA policies and procedures.
• Review information in client's record, including physical and electronic database: open client episodes and electronic health records, open/discharge clients in database.
• Ensure compliance with LAC Department of Mental Health standards by verifying documentation accuracy.
• Using the audit tool, conduct regular non-clinical and clinical quality checks on charts as directed and per department procedures, including quality assurance reviews, while ensuring all corrections are done in a timely manner to enhance quality improvements in the mental health program.
• Demonstrate expertise in maintaining quality control activities including, tracking document submissions and interpreting statistical information to ensure program compliance and accuracy
• Develop familiarity with various Evidenced Based Practices utilized by agency's service delivery staff.
• Develop and present EBP reports from collected data which will measure client's outcomes and can be used in evaluating program fidelity and its effectiveness.
• Provide centralize support in the areas of Evidenced Based Practice (EBP) training, scoring and report keeping.
• Communicate audit findings, Department of Mental Health compliance requirements, and LACDMH policy and procedures changes.
• Participate in the development of SCHARP/BAFMA written Policies and Procedures manual.
• Participate in the agency's accreditation/re-accreditation process.
• Develop and maintain accurate and complete filing system to monitor the integrity of audit findings.
• Support data collection for the agency.
• Attend and participate in agency's department trainings and meetings, when required.
• Facilitate necessary trainings for new and existing staff.
• Perform job responsibilities in both the field and office environments
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Collaborate and consult effectively with Program Directors/Managers, Chief Quality Assurance Officer, and other staff/programs to ensure Quality Assurance procedures are followed.
• Generate EHR reports as needed to assist staff with compliance.
• Other duties not specified in this job description as requested by the Chief Quality Assurance Officer or Chief Executive Director