Customer Service Representative

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.
  
  

Your Qualifications

Required:

• 2-year college degree
• Working knowledge of office technology
• Computer applications (SAP, Outlook, Excel, etc.)
• Phone etiquette
• Excellent communication skills, both verbal and written
• Time management skills and multi-tasking for working in a fast-paced environment
• Ability to prioritize
• Read reports and ability to use the data in reports for analysis
• External applicants must be authorized to work in the US without employment VISA or other sponsorship
  

Preferred:

• 4-year college degree
• Proficient in SAP
• 2-3 years of customer service / accounts receivable experience in a manufacturing environment
  
  

Our Offering

• Medical, dental and vision insurance
• Life insurance and 401k eligible with up to 6% company match
• Regular employee appreciation and company events
• Please see all our benefit offerings at Schaeffler Benefits
  
  

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

www.schaeffler.com/careers

Your contact

Schaeffler Group USA Inc.

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Supply Chain Management;