What are the responsibilities and job description for the Representative - Customer Service position at Schaeffler Group?
Schaeffler Group -- Representative - Customer Service
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers Your contact Schaeffler Group USA Inc. Jason Gould Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law. Keywords: Supply Chain Management;
Your Key Responsibilities
- Execute order fulfillment processes for an assigned customer group or an assigned group of products.
- Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
- Provide explanations and solutions to customers to ensure customer satisfaction.
- Coordinate with other departments and external providers to implement corrective actions.
- Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
- Ensure that services delivered are in line with defined quality standards and processes.
Your Qualifications
- Associate’s degree or high school diploma, combined with relevant practical experience.
- Experience in customer service, order fulfillment, logistics, or supply chain-related activities.
- Good understanding of customer service processes and logistics workflows.
- Strong communication skills in English.
- A structured, solution-oriented, and collaborative working style.
- Applicants must be authorized to work in the US without employment visa or other sponsorship
Our Offering
- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
Apply now!