Recycling and Customer Support Coordinator

Recycling and Customer Support Coordinator

At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn.

We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.

Position Overview

The Recycling and Customer Support Coordinator plays a key role in managing our reclaim and warranty processes while delivering exceptional support to customers and internal teams. This role combines logistics coordination, administrative oversight, and direct customer interaction to ensure materials are reclaimed, evaluated, and compensated efficiently.

In addition to supporting multiple departments, including Customer Service, Sales, Freight, and Shipping & Receiving, the Coordinator works closely with the Director of Sustainability to support and enhance our environmental initiatives.

Key Responsibilities

Customer Support & Communication

• Serve as a direct point of contact for customers submitting reclaim and warranty requests, ensuring timely, accurate, and professional communication.
• Summarize and report on reclaim and warranty activity to Customer Service and Sales teams on a monthly basis.
• Collaborate with the Customer Service team to provide consistent updates and resolutions for customer inquiries related to reclaim and warranty.
• Assist with administrative tasks that support a seamless customer experience, utilizing advanced proficiency in Excel for tracking, reconciliation, and report creation.
• Build and maintain Excel-based dashboards and monthly reports using pivot tables, formulas, filters, and data validation tools to clearly communicate trends and activity.

Reclaim & Warranty Management

• Manage the entire lifecycle of reclaim and warranty requests, from intake through resolution.
• Evaluate warranty submissions using internal tracking tools and reconcile recycled materials with tally sheets.
• Analyze data in Excel to identify discrepancies, prepare summaries, and support accurate customer proposals.
• Issue proposals to customers and vendors, and coordinate proper payments to customers and recyclers.
• Maintain accurate records of all transactions, communications, and documentation, ensuring data integrity through structured Excel logs.

Logistics & Coordination

• Schedule and manage pick-ups and deliveries for large-scale reclaim projects.
• Coordinate logistics with recycling partners and internal teams to ensure timely shipments and proper handling.
• Track and confirm Proof of Delivery (POD) for every shipment; maintain and update logs accordingly.
• Use Excel to track shipment statuses, create visibility reports, and provide shipment documentation summaries to stakeholders.
• Collaborate with the Freight team to ensure shipment visibility and resolve any delivery issues.

Cross-Functional Collaboration

• Work closely with departments including Freight, Sales, Customer Service, and Shipping & Receiving to streamline reclaim workflows.
• Maintain proactive, ongoing communication with recyclers, customers, and internal stakeholders.
• Partner closely with the Director of Sustainability to align reclaim practices with the company’s broader environmental goals.

Qualifications

• 1-3 years of experience in customer service, logistics coordination, recycling, or a related field.
• Strong organizational and tracking skills using Excel spreadsheets and report creation, including pivot tables, formulas, data filters, and charts to build reports and dashboards.
• Clear, professional communication skills, both written and verbal.
• High attention to detail, especially when managing data and reconciling documentation.
• Comfortable using Microsoft Office, particularly Excel, to generate reconciliations, summaries, and performance reports for internal teams.
• Experience with tracking apps, CRMs, or databases is a plus.
• Demonstrated ability to work collaboratively across departments and with external partners.

Why Join Us?

This is an excellent opportunity for someone who enjoys balancing operational tasks with customer service and who is passionate about contributing to sustainability in a meaningful way. You’ll be at the intersection of logistics, service, and environmental impact, playing a vital role in ensuring reclaim and warranty operations are efficient, transparent, and aligned with our values.