General Manager

General Manager

Scenthound Chantilly | Full-Time

Scenthound Chantilly is seeking a sales-driven, hands-on General Manager to lead an established location with a loyal customer base, an experienced team, and a 4.9-star reputation on Google.

Opportunities to lead one of our existing Scenters are rare because our managers tend to stay and grow with us. This is an opportunity to take ownership of a strong business, protect what makes it successful, and lead its next stage of growth.

The right General Manager will genuinely love dogs, but this is first and foremost a business leadership role. We are looking for someone who can develop people, drive membership and revenue growth, deliver an exceptional customer experience, and work alongside the team to keep a busy service operation running smoothly.

Daily Responsibilities

As the General Manager of Scenthound Chantilly, you will be responsible for the performance of the location across sales, people, operations, and customer experience.

• Drive membership sales, revenue growth, customer retention, and overall store performance
• Lead from the front in customer conversations, service recommendations, and membership presentations
• Coach the team to sell through trust, education, and a genuine understanding of each customer’s needs
• Set clear goals, track performance, and create action plans to improve results
• Recruit, train, coach, and develop a high-performing team
• Create a positive culture built around accountability, teamwork, professionalism, and continuous improvement
• Oversee daily scheduling, labor management, service flow, cleanliness, and operational execution
• Build strong relationships with dog parents and resolve customer concerns with urgency and care
• Maintain a safe, calm, and positive environment for dogs of all sizes
• Support local marketing, community outreach, and customer acquisition efforts
• Partner with area leadership to execute company priorities and identify opportunities for continued growth

This Is a Hands-On General Manager Role

This is a player-coach position, not a desk-management role.

Our General Manager is expected to be an active, visible contributor throughout the day. You will work alongside the team, engage directly with customers, support the front desk, help manage service flow, and step in wherever needed to keep the operation running effectively.

The strongest candidate will enjoy balancing leadership responsibilities with direct, day-to-day contribution.

This role is ideal for a leader who believes the best way to set the standard is to model it.

Qualifications

We are primarily looking for a proven sales and service leader who also has a genuine love of dogs.

Ability to work Saturdays is required.

Strong candidates may come from backgrounds such as:

• Automotive service advising or automotive BDC
• Car wash or express-service management
• Fitness clubs, gyms, or boutique fitness studios
• Massage, spa, or wellness businesses
• Hospitality or high-volume customer service
• Retail or service businesses with memberships, subscriptions, packages, or recurring programs

The ideal General Manager will have:

• Previous experience leading a team in a sales-focused service environment
• A track record of driving revenue, memberships, subscriptions, packages, or other measurable sales results
• Strong coaching skills and the ability to improve the performance of others
• Confidence discussing services, pricing, and value with customers
• A strong sense of ownership and personal accountability
• The ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the ability to solve problems without waiting for detailed direction
• Excellent communication and relationship-building skills
• Comfort working around dogs of different sizes, breeds, temperaments, and energy levels
• A genuine commitment to dog safety, customer trust, and service quality

Pet-care experience is welcome but not required. We can teach the right General Manager the dog-wellness business. What matters most is sales instinct, leadership presence, coachability, operational discipline, and the desire to grow a business.

Benefits and Growth Opportunities

• Competitive base salary plus a monthly performance bonus plan
• Predictable leadership schedule with no late nights: our Scenters close by 5:30 p.m. and are closed on Sundays
• Paid training and ongoing leadership development
• Opportunities for advancement as we continue expanding throughout Northern Virginia and the surrounding region
• Potential career path into multi-location or area leadership for top performers
• The opportunity to lead an established, highly rated business rather than starting from scratch
• A supportive leadership team that values initiative, accountability, and professional growth
• The chance to build a career in a mission-driven business that positively impacts dogs and their families

About Scenthound

Scenthound is a wellness-focused dog care company committed to helping dogs live cleaner, healthier, and more comfortable lives. We provide accessible wellness services in a safe, welcoming environment while helping dog parents better understand and care for their dogs’ ongoing needs.

Our North Star is to enrich the connection between people and their dogs. Dog safety is always our highest priority.

Ready to Lead Scenthound Chantilly?

This is a rare opportunity for a strong General Manager to take ownership of an established location with a great reputation and meaningful growth potential.

We are looking for someone who loves dogs, enjoys selling, develops people, and wants to be directly involved in building a successful business.

Apply today to begin the conversation.

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person