What are the responsibilities and job description for the Front Desk Sales Associate position at Scenthound San Diego, CA?
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Free uniforms
- Training & development
Who We Are:
Located in Carmel Valley, Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
Perks and Benefits:
- Competitive hourly base pay, plus tips; sales bonuses
- Total Compensation - $23-30/hr.
- Base pay is $18- $21 an hour.
- Can expect $5.00-$6.00 additional per hour based on tips
- Opportunity for commissions incentives
- Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
- Merit-based pay increases
- Complimentary service membership
About the Position:
As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.
This position requires:
- Proven sales experience with a track record of meeting or exceeding sales targets.
- Customer service experience (retail, hospitality, or related industry).
- Comfort working with dogs and educating customers on pet health.
- Proficiency in basic technology and POS systems.
- Reliable transportation and willingness to work in a smoke-free environment.
Who We Are Looking For:
We’re seeking a results-driven sales professional with strong customer service skills who is motivated to grow within our company. An ideal candidate is:
- Confident and persuasive in selling services and memberships.
- A strong communicator who can build relationships and educate dog parents on wellness.
- Goal-oriented and self-motivated, always looking for opportunities to drive revenue.
- Comfortable handling objections and finding solutions that meet customer needs.
- Detail-oriented and organized, managing appointments and customer profiles efficiently.
- Able to work independently while also collaborating as part of a dynamic team.
Tasks:
- Drive membership sales by educating dog parents on the benefits of routine wellness care.
- Proactively engage customers to promote memberships, service add-ons, and retail products.
- Develop and follow up on leads, converting potential customers into loyal members.
- Achieve and exceed sales goals, including key performance indicators (KPIs) such as average ticket price and rebook ratios.
- Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
- Handle front desk operations, including answering phone calls, scheduling appointments, and managing customer records.
- Process transactions, manage the cash drawer, and ensure accurate financial reporting.
- Deliver an exceptional customer experience, addressing concerns, overcoming objections, and ensuring customer satisfaction.
- Collaborate with the team to maintain a clean, welcoming, and professional environment.
Skills and Abilities:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Salary : $5 - $6
