What are the responsibilities and job description for the Scenthound Front Desk position at Scenthound Henderson Green Valley?
Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
NORTH STAR: We remove barriers so that people can love and connect with their dogs every day.
VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
Job Description
Sales & Front Desk Associate
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
- Sales experience and confidence (membership sales is highly valued!)
- Customer service experience (retail or restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
Tasks
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Benefits
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond
- Competitive hourly base pay, plus tips; sales bonuses
- Medical, dental, and vision insurance benefits
- Merit-based pay increases
- Paid Vacation
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $15 - $20