GSMR Retail Supervisor

Division/Department: Retail

Job Title: Retail Supervisor

Reports To: Retail and Museum Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Seasonal

Location: Bryson City, NC

Compensation: $17-20 hour

Job Summary:

The Retail and Museum Supervisor is responsible for supervising and coordinating activities of sales and inventory controls and the maintenance of the Great Smoky Mountains Railroad Train Museum and Gift Shop.

Essential Duties and Responsibilities:

• Operate register with speed and provide polite customer service during check-out
• Ability to troubleshoot POS and Square issues.
• Greet customers as they enter the store and interact on the sales floor
• Keep displays clean and organized rotating merchandise on display.
• Maintain the integrity of the Museum Lionel collection, layouts and displays and work with Museum Attendants to keep track of life cycle of layout locomotives and rolling stock.
• Maintain Store and Museum cleanliness and inviting appearance including outdoor entrance and window displays.
• Train and enforce operating and cash handling policies and procedures.
• Takes initiative to complete assignments such as merchandise recovery, merchandise receiving/counting/pricing, stocking shelves, displaying merchandise as well as cleaning and organizing duties.
• Ensure proper procedure executed in receiving and monitoring inventory
• Assist in prepping inventory for all retail sales locations including depot deck and on the train.
• Monitor all retail products sold in reservations software to keep track of inventory.
• Ability to create sales displays and merchandise effectively with strategic planning.
• Ability to problem solve in all areas of business around customer experience, logistics and assist museum staff around issues arising day to day on train layouts.
• Ability and willingness to give feedback, both positive and constructive, to all members of team and help foster a culture of customer experience centric feedback.
• Other duties as requested by the Retail and Museum Manager and/or AHR/GSMR senior management

Work Environment:

• Schedule varies throughout the year depending upon train schedule and company needs.
• Primarily indoor work.
• Standing, bending, reaching, stooping for prolonged periods of time serving customers and stocking shelves.

Education, Skill and Work Experience Requirements:

• 1-3 years of supervisory experience, with demonstrated experience in retail sales/customer service settings
• Must have cash handling experience.
• Must have a passion and desire for providing strong customer service and guest satisfaction
• Must have knowledge of POS/inventory control systems including Square.
• Must have proficiency in Microsoft Office 365 including Word, Excel, Teams, & Outlook
• Must be able to communicate effectively in both written and spoken English, possessing good leadership and interpersonal skills with proven ability to supervise people.
• Must be able to interact effectively with coworkers/vendors/customers.
• Must be able to work a flexible schedule with night and weekend hours.
• Must be able to lift up to 50lbs.