GSMR Food & Beverage Supervisor

Division/Department: Food and Beverage 

Job Title: Food & Beverage Supervisor

Reports To: Food and Beverage Management

Type of position: Non-Exempt / Hourly 

Employee Classification: Seasonal

Location: Bryson City, NC

Compensation: $15-18

Job Summary: The Food and Beverage Supervisor’s primary responsibility is to support the Front of House Supervisor. The Food and Beverage Supervisor is responsible for assisting with day-to-day duties, responsibilities, and activities of the Front of House employees which include servers, attendants, and square running concession staff at various locations. 

Essential Duties and Responsibilities:

• Act as a liaison between the food and beverage employees and management.
• Participates in training all Front of House staff.
•  Periodically perform audits of employee processes including taking orders, mixing drinks, cash handling, counting down drawers, cleaning, route narration, and customer service. 
• Managing and resolving customer service requests/complaints. 
• Promote a positive work environment and aid in daily productivity.
• Provide clear and professional communication and direction to employees to ensure guest satisfaction.
• Ensure that the quality of service meets or exceeds expectations set by the department manager.
• Advise FOH Supervisor with any employee performance issues and offer your input on coaching, disciplinary and/or corrective actions.
• Consistently provide verbal and written feedback to the FOH Supervisor to identify any problems, concerns, and opportunities for improvement.
• Ensure all on-board stock, i.e. beer and wine refrigerators, are stored properly while practicing FIFO and proper rotation.
• Ensure cleanliness and sanitation procedures are being met by planning and executing daily and weekly cleaning projects.
• Acknowledge and provide an appreciation for employees who consistently go above and beyond the expectation of their daily duties and requirements.
• Assist with cash handling, daily deposits, ordering, Square POS system, and inventory.
• Assist in inventory and cost control; help control waste.
• Assures compliance with all federal, state, and local food sanitation regulations.
• Ensure opening and closing duties are completed efficiently and thoroughly. 
• Participate and assist employees in daily, weekly, and monthly training and safety briefings to ensure up-to-date knowledge.
• Responsible for following daily closing procedures to ensure security of buildings.
• Other duties as requested by management.

Work Environment:

• Work on and off the train in varied terrain in all weather during both daylight and dark hours. 
• Demonstrate good balance/equilibrium: walk on moving trains, graveled, uneven, and/or sloped surfaces that may be wet/slippery while carrying supplies.
• Utilize and operate general office equipment, Square POS system, and equipment including but not limited to Wi-Fi devices, golf cart, PA system, cash register, Word, Excel, Email, two-way radio, and printer/copier/scanner. 
• Varied schedules throughout the year dictated by train schedule and departmental need. 
• Works directly with the public. 

Education, Skill, and Work Experience Requirements:

• Must be able to communicate effectively in both written and spoken English, possessing good leadership and interpersonal skills with a proven ability to manage people. 
• Must be able to delegate duties and follow up to ensure completion.
• Must have at least 6 months of proven supervisory experience; preference is given for experience in Hospitality and/or Food and Beverage. 
• Must have knowledge of food, preparation, and trends. 
• Must have an understanding of federal, state, and local food sanitation regulations. 
• Must have knowledge of wine, liquor, and beer, with the ability to bartend. 
• Must have an understanding of the State of North Carolina Alcoholic Beverage Commission’s Responsible Alcohol Seller Program (RASP). Current certification is preferred.
• Must have accurate cash handling, credit card (PCI/security), and POS knowledge. 
• SERV Safe certified or the ability to achieve in 90 days.
• Flexible work schedules including nights, weekends, and holidays.
• Must have the ability to uphold consistent standards and accountability.
• Must possess organizational skills with the ability to multitask while prioritizing workload with a practical, flexible, and innovative approach to work.
• Must have a valid Driver’s License.
• Ability to pass pre-employment DMV check, background check, and a Fit for Duty physical evaluation. Ability to pull, push, or carry a minimum of 50 lbs.

Salary : $15 - $18