RN Clinical Support and Practice Operations

Scenic Bluffs is looking to hire a Registered Nurse to support patient care and daily clinic operations at our Prairie du Chien clinic. This is a great opportunity for an RN who enjoys working in a small practice setting, building strong relationships with patients and providers, and being a dependable clinical resource for day-to-day care coordination.

In this onsite role, the RN will work closely with the provider and clinic leadership to support patient triage, clinical documentation, care coordination, medication refills, referrals, patient education, and clinic workflows. The RN will also help implement approved practice protocols and may provide occasional remote support to other providers within the group practice.

This position requires independence, flexibility, strong clinical judgment, and comfort balancing both clinical and operational responsibilities. While the RN serves as a key on-site clinical resource, this is not a formal supervisory or management position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Nursing Responsibilities

• Perform patient triage, assessment, and care coordination in accordance with nursing standards and provider direction.
• Obtain and document patient histories, vital signs, medication reconciliation, and other clinical information.
• Assist the provider during examinations, procedures, and treatments.
• Administer medications, injections, immunizations, and treatments as authorized and within scope of practice.
• Monitor patient status and communicate significant findings to the provider.
• Provide patient education regarding diagnoses, medications, treatment plans, preventive care, and follow-up recommendations.
• Respond to patient questions, concerns, and urgent clinical issues via telephone, portal, or in-person communication.
• Coordinate referrals, diagnostic testing, and follow-up care.

Practice Operations Support

·        Serve as the primary on-site clinical resource for day to day operations

·        Assist with development, refinement, and consistent use of practice workflows and clinical protocols, as directed by the Clinical Director and in alignment with organizational standards.

• Manage incoming clinical calls, messages, and electronic communications.
• Review, prioritize, and respond to patient portal messages according to practice protocols.
• Coordinate scheduling needs, appointment follow-up, and patient reminders as necessary.
• Maintain accurate and timely documentation within the electronic health record (EHR).
• Process prescription refill requests and prior authorizations in collaboration with the provider.
• Track laboratory results, imaging reports, and outstanding orders to ensure timely follow-up.
• Maintain patient records and ensure compliance with confidentiality and privacy regulations.

Office and Administrative Responsibilities

• Manage clinical supplies, equipment inventory, and ordering of necessary materials.
• Prepare examination and treatment rooms and maintain a safe, clean clinical environment.
• Assist with quality improvement initiatives, compliance activities, and accreditation requirements.
• Support billing and coding documentation accuracy through complete clinical documentation.
• Participate in workflow development and process improvement efforts to enhance practice efficiency.
• Greet and register patients in a prompt and courteous manner
• Ensure all necessary registration forms are complete and accurate and register any new patients within the system

·        Accept and record patient payments, while providing necessary receipts

QUALIFICATIONS

Required

• Current Registered Nurse (RN) license in good standing.
• Graduate of an accredited nursing program.
• Minimum of 2 years of clinical nursing experience, preferably in primary care, family practice, internal medicine, specialty clinic, or ambulatory care.
• Strong clinical assessment and patient education skills.
• Proficiency with electronic health records and common office technology.
• Excellent communication, organizational, and multitasking abilities.
• Ability to work independently with minimal supervision.

·        A patient-centered approach and the ability to collaborate closely with providers and clinic leadership including all members of the care team.

Preferred

• Experience working in a small physician practice or independent clinic.
• Experience with prior authorizations, referral coordination, and care management.
• Certification in ambulatory care or related specialty.
• Knowledge of quality reporting and value-based care initiatives.

Competencies

• Clinical judgment and critical thinking
• Patient-centered communication
• Time management and prioritization
• Adaptability and flexibility
• Attention to detail
• Professionalism and confidentiality
• Ability to manage multiple responsibilities simultaneously
• Teamwork and collaboration with the provider

Physical Requirements

• Ability to stand, walk, bend, and sit for extended periods.
• Ability to lift and move up to 25 pounds.
• Manual dexterity sufficient to operate clinical and office equipment.
• Visual and auditory ability necessary to assess patients and communicate effectively.

Work Environment

This position is based in a small outpatient medical practice where the RN serves as a key member of the care team and primary on-site clinical support resource. The position may perform responsibilities traditionally handled by medical assistants, reception staff, or care coordinators depending on clinic needs.

Reporting Relationship

Reports directly to the Clinical Director and collaborates closely with the Site Directors and healthcare provider to ensure high-quality patient care and efficient practice operations that align with organizational workflows and protocols.