What are the responsibilities and job description for the Interpreter position at Scenic Bluffs Community Health Centers?
Position Title
Interpreter
Department
Operations
Reports To
Chief Operations Officer
Status
Location
Non-Exempt
Cashton Health Center
Hours: 30 hours per week
Summary
The individual will serve in a Spanish language interpreting and translating role for all departments at the Health Centers, as well as greeting, registering, scheduling, and processing patient payments.
Duties & Responsibilities
The individual must respect the confidentiality of patient information while performing job duties and establish and maintain effective working relationships with patients, employees and public. The individual must also posses a strong knowledge of intake and registration process and insurance billing systems, knowledge of current insurance billing practices, problem solving skills and ability to work without constant supervision.
Education and/or Experience
The individual must have at least four years relevant experience in a Spanish language translator position or an undergraduate degree in a Spanish language program. Current Medical Interpreting Certification is also a plus but not required.
Interpreter
Department
Operations
Reports To
Chief Operations Officer
Status
Location
Non-Exempt
Cashton Health Center
Hours: 30 hours per week
Summary
The individual will serve in a Spanish language interpreting and translating role for all departments at the Health Centers, as well as greeting, registering, scheduling, and processing patient payments.
Duties & Responsibilities
- Serve as medical interpreter within the patient visit for all departments within the Health Centers with a primary focus on medical patients but including dental, behavioral health, chiropractic and pharmacy patients, maintaining strict patient confidentiality.
- Assist Spanish speaking patients in completing forms, documents and paperwork, including the Healthy Neighbor Plan, providing thorough follow up on any necessary or missing information
- Assist Health Center staff with Spanish language translation of all documents, providing written translation and editing as requested.
- Maintain and update Spanish language patient education material in conjunction with other staff.
- Make patient appointments or accept cancellations using scheduling system; notify staff of the cancellation or same day appointment
- Answer telephone, screen calls, take messages and provide information to Spanish speaking clients
- Promptly return all phone calls and messages to assure a smooth patient flow throughout the Health Centers
- Review charges with Spanish speaking patients and explain Health Centers financial policies
- Respond to routine requests for information from Spanish speaking patients and visitors
- Maintain work area in neat orderly manner
- Assist with billing duties as assigned and attend meetings as required
- Promote the mission, vision and values of the organization in all interactions
- Report to work as scheduled
- Other duties as assigned
The individual must respect the confidentiality of patient information while performing job duties and establish and maintain effective working relationships with patients, employees and public. The individual must also posses a strong knowledge of intake and registration process and insurance billing systems, knowledge of current insurance billing practices, problem solving skills and ability to work without constant supervision.
Education and/or Experience
The individual must have at least four years relevant experience in a Spanish language translator position or an undergraduate degree in a Spanish language program. Current Medical Interpreting Certification is also a plus but not required.