What are the responsibilities and job description for the Customer Service Associate position at Scene 75?
Location: Scene 75 Brunswick, OH
Position Type: Part Time
Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
Customer Service Associates at Scene 75 are friendly, upbeat individuals with a desire to help guests have fun! We are looking for someone who brings a fun energy to the environment, that is outgoing, loves meeting new people, and is not afraid to step outside of their comfort zone. Customer Service Associates operate all of our entertainment attractions and are responsible for the bulk of guest interaction.
Key Responsibilities:
- Operates attractions while following all safety expectations
- Anticipates and solves any guest issues, with or without assistance
- Communicates clearly with guests and team members
- Engages guests often to ensure a positive and lasting experience
- Keeps surrounding area neat, tidy, and clean.
- Stays organized and aware of party schedules to execute successfully booked events
- Answers any basic questions about the facility including pricing, directions, duration of game play etc.
- Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting Memories
Requirements:
- Position requires consistent activity, such as walking, bending and lifting
- Must be able to work holidays and weekends
- Employment may require background check
- Must be 16 years or older
Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.