What are the responsibilities and job description for the Credit Solutions Associate I (Melbourne) position at SCCU Simple?
Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for a Full Time Credit Solutions Associate I to join our ONESCCU team in our Baytree Headquarters or Melbourne Operations Center! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
- ONESCCU annual bonus available!
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Long Term and Short Term Disability coverage
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program
- SCCU Team Member financial discounts & perks (save money every month!)
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99%, if approved
- FREE Identify Theft Protection!
- No fee SCCU accounts
Salary Range:
$21.63 to $22.90 per hour based on experience
Credit Solutions Assoc. Responsibilities:
- Provides solutions to bring past due accounts current in order to keep delinquent loans to a minimum. Works all loans to include but not limited to consumer, mortgage, and business loans.
- Accepts inbound phone calls to the department, makes payment arrangements, transfers payments, and researches past due loan problems. Sends accurate loan error corrections.
- Attempts telephone contact with all past due members as presented on the predictive dialer.
- Provide the member with solutions such as a payment plan to bring the loan current, refinance, modification, loan extension, rewrite, short sale, deed- in-lieu or other local programs that may assist them in time of need.
- Ensures that future follow-up dates are maintained on past due loans, provide maximum coverage of delinquent queue assignment, and that there are no accounts with follow-up dates in the past.
- Requests Credit Cards and lines of credit to be closed when 45 days or more delinquent.
- Identifies and refers potential new sales opportunities when discussing solutions with a member.
- Adheres to established department and organization policies, procedures, objectives and quality standards to ensure consistent operations of the department.
Credit Solutions Assoc. Requirements:
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1 to 2 years in a consumer debt collections or sales environment.
- Bi-Lingual fluency English/Spanish preferred.
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Experience with Vehicle and Mortgage Collections and Loss Mitigation preferred. Knowledge and experience with SCCU systems and processes may be considered toward required experience.
- Demonstrated understanding of the fair debt collection practices act.
- Ability to organize, prioritize and perform multiple job tasks simultaneously.
- Must be able to work efficiently with Microsoft Word and Excel and internal Collections systems.
- Ability to work independently with minimal supervision
- Ability to carry out detailed written and oral instructions.
- Ability to communicate clearly and effectively, both verbally and in writing.
Schedule:
Full Time during Department hours of operation.
Monday - Friday 8:00AM - 7:00PM. Saturdays on rotation 9:00AM - 3:00PM.
Salary : $22 - $23