Administrative Assistant

The ideal candidate will exhibit high standards, possess excellent communication skills, and have the ability to take initiative and prioritize daily tasks effectively. A strong ability to take charge and meet tight deadlines will ensure your success in this multifaceted role.

POSITION SUMMARY:

Provides administrative support services to the Director of Client Services, specifically for the Technical Support Services, Account Management, and Client Relations teams.

DUTIES AND RESPONSIBILITIES:

Technical Activities: (As requested)

• Schedules conference calls, maintains calendar, and meetings for the Director of Client Services
• Generates agendas for internal and external meetings for both remote and onsite
• Records and publishes meeting minutes and action items for Departmental meetings
• Assist in managing and posting documents to the MS Teams, Client Dashboards, Salesforce, and other sites
• Create, Submit and Track purchase requisitions
• Updates emergency contact list and hurricane planning checklist
• Schedules and confirms travel dates for SCC & Client Onsite Meetings
• Reviews and Submits ADHOC reports for Director of Client Services
• Reviews and Submits Expense reports
• Assists in planning of the Annual SNUG Conference
• Assists in planning Client Services Divisional Activities
• Monitors and answers the Director’s phone in their absence recording and requests for returned calls
• Prepares and published daily attendance report to SCC Management
• Prepares weekly payroll time clock reports for review and approval
• New hire training progress report
• Time Sheet to Time Clock Variance Exception Report
• Runs current and adhoc reports for Division Management

Administrative Duties:

• Properly timesheets against appropriate SCC tasks
• Properly uses time clock as required to track working hours
• Reviews assigned workload to assesses potential delays in the delivery of solutions
• Responds to voice messages in a timely manner
• Provides meaningful recommendations for improving team productivity and the overall effectiveness of the support effort
• Participates in corporate client service and technical training programs as assigned Complies with all approved procedures, directives and guidelines
• Performs other duties as assigned

JOB SPECIFICATIONS:

Education Required:

An Associate’s Degree in Business Administration or related is required.

Experience Required:

You'll need prior administrative experience in a business environment or related. Previous experience within a service-related industry is desirable.

Knowledge and Skills Required:

• Proficient in the use of a PC
• Proficient in the use of MS Office Applications
• Excellent writing, communication, presentation, organization, and interpersonal skills.
• The ability to work independently and effectively under stress as well as the ability to define priorities, multi-task, and complete work assignments in a timely manner.
• Self-motivated
• Detail oriented
• Responsive

Travel Required:

• None.